End User FieldServices | SITA



SITA End User Field Services offers airlines, airports and other air transport industry (ATI) companies a wide range of on-site services available globally, freeing up resources to focus on your core business. It features:

  • Incident resolution
  • Preventative maintenance
  • Install, move, add, change (IMAC) services
  • Site surveys
  • Spare management
  • Online catalogue with field service orders

It’s a cost-effective end user service, giving you the benefit of SITA’s global footprint. We have over 1,000 engineers in over 400 airports around the world.  

These services are available for all types of end user devices. They come with a pricing choice of either fixed per device, per month or incident.

Over 1,000 on-site field engineers in over 400 airports

How it helps

SITA End User Field Services provides truly global coverage no matter where you are located. Thanks to our extensive airport presence, SITA can support you anytime, anywhere – allowing you to focus on your core business.


  • Trained field engineers following ITIL-compliant service management procedures
  • Service management function
  • Service delivery manager offering a single point of contact
  • Storage and spare management
  • Buffer management


  • Predictable and controlled IT spend for field services
  • Single point of contact for global field services
  • Service delivery consistency across all sites and outstations

Why us?

SITA End User Field Services has 120,000 ATI assets throughout the world. It offers an unrivaled global presence and reach, with over 1,000 on-site field engineers in 170 countries and territories in over 400 airports.

SITA’s ATI expertise helps provide speedy end-user deployments, including airside.

SITA Global Services

End User FieldServices is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Over 1,000 on-site field engineers in over 400 airports

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SITA Device Management

Agility, accessibility and continuity for end users

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