SITA Omnichannel Services simplify your business operations and deliver an enhanced customer experience. Our solutions enable seamless collaboration with employees, partners, and customers by providing a personalized, fit-for-purpose communication and collaboration platform.
Operate cost-effectively with agility across the organization
Interactions are made easy and cost-effective, whether they are voice, chat, instant messaging, or email. It is all in an easy-to-use environment that can be scaled according to your needs. Our blended communication channels deliver a seamless user experience, keeping your customers and employees satisfied.
Seamlessly adapt to an evolving workplace
With access to 600 airports, we make moving from your legacy infrastructure to a new platform, a quick and seamless process. We help you adopt best practices during the transition while allowing you to increase control over your entire communication network.
Achieve cost savings and generate new revenue streams
A single point-of-contact with SITA saves you time by having one service contract and one support process in place. You can simplify the procurement process with our flexible pay-per-user and usage-based models. You also have the option to create new revenue opportunities by offering our services to airport tenants and other business partners.
Supported by SITA Global Services
SITA Omnichannel Services is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business
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SITA Omnichannel Contact Services
Engage and interact directly with passengers across multi-channel touchpoints through our next-generation cloud-based contact center service.
SITA Voice Services
State-of-the-art, cost-efficient, fixed voice and data services that seamlessly integrate voice and data into one network
SITA Contact Center Advanced Services
Connect your contact center services worldwide under one contract, and appear local to your customers, no matter where they are
SITA IP Telephony
Fully managed service that provides and manages IP telephony and unified communications services for your end-users across multiple sites globally
SITA Conferencing Services
Share documents and host events across different time zones and locations with the highest standard of connectivity
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SITA LAN Management
SITA LAN Management provides a fit-for-purpose local area network (LAN) infrastructure ensuring secure, unified wide area network (WAN) and LAN connectivity