Always-on, support for customers everywhere
SITA Service Desk and Command Center
We provide 24x7 multi-lingual support to all SITA customers. Our teams handle event management, incidents, and service requests. We'll help you resolve and escalate reported incidents to the appropriate teams and act as the communication interface between the IT groups and vendors.
Local support worldwide
Our global team of IT service professionals and field engineers supports you in optimizing operational performance, adapting to changing business requirements, as well as providing technical support and advice.
Customer Success Managers
Our designated CSMs ensure your contracted service levels are met or exceeded, making sure major incidents are dealt with swiftly and prevented from happening again. Our CSMs proactively seek improvements through a continuous service improvement plan.
See how customers are succeeding with SITA
We owe this success, not least to SITA’s commitment and professionalism. You worked continuously in and around our terminal – we are ‘World Champion’ and would like to thank you for it!
Almost 100% of systems and networks at all times: outstanding, best in class, totally reliable. The Gatwick Site, led by excellent local management, should be a model for SITA to deploy across the globe.
SITA has been an exceptional business partner. Their commitment to resolving challenging technology problems and ensuring maximum availability of customer-facing technology has been great. For common-use self-service (CUSS) kiosks, I would recommend SITA.