SITA Airport Management | SITA



Air traffic volumes are increasing all the time, with passenger numbers set to more than double over the next 20 years. With more people taking more journeys, airlines, airports and ground handlers will have to deal with the growing demand. SITA Airport Management is a suite of integrated software applications designed to support and enhance airport operations. It can help you adapt to the changing climate, plan for the future and continue to thrive as a business.

SITA Airport Management will:

  • Give you control of all your operations from a central point
  • Optimize your existing infrastructure
  • Standardize operations across multiple sites and multiple regions
  • Give you access to real-time data, allowing you to assign assets and resources more effectively
  • Ensure you maintain profitability and on-time performance
  • Enable you to recover quickly from inevitable disruptions
  • Give you the tools you need to improve existing systems and procedures and future-proof your business


Proactively deliver real-time data and alerts to avoid domino effects. When disruptions do occur, early decisions make for better decisions.


Simplify complexity and facilitate collaboration as you plan and control your operations, assigning assets and resources more effectively.


Drive business results. Optimize performance and revenues through automation with real-time dashboards, accurate billing, clearly defined KPIs and predictive analytics.

SITA Airport Management

How it helps

SITA Airport Management provides intelligent, integrated solutions from landside to airside and from landing to takeoff. Whether you’re an airline, airport or ground handler, it can help you streamline existing systems, reduce costs and centralize your operations.


SITA Airport Management improves operational efficiency, optimizes existing infrastructure and enhances the passenger experience.

Specific benefits include:

  • Reduced operational costs through the optimized use of resources and assets, including bottleneck resources (e.g. gates, carousels etc.)
  • Improved passenger experience, leading to increased retail revenues
  • Increased resource use, resulting in higher revenues
  • Improved data quality, with fewer reissued invoices and reduced lost charges
  • Better queue predictability, with average queue times cut by approximately 10-15%
  • Increased passenger satisfaction and dwell time, leading to increased retail revenues


SITA Airport Management delivers agile operations and collaborative decision-making, reducing operational expenses and increasing energy efficiency.

Specific benefits include:

  • Lower fuel consumption and engine run time, by limiting aircraft idling
  • Reduced CO2 and noise emissions
  • Shortened turnaround time
  • Improved predictability
  • Reduced wait on apron
  • Reduced ground movements
  • Simplified workload and shift generation
  • Shifts and rosters which are acceptable to all staff

Ground Handlers

SITA Airport Management delivers planning, rostering and real-time scheduling to increase efficiency and reduce overhead costs.

Specific benefits include:

  • Reduced ground movements
  • Increased predictability
  • Improved operational efficiency through better planning, rostering and staff management
  • Better control of handling costs and more accurate invoicing

Tower Operators

SITA Airport Management helps airport tower operators optimize runway usage, improve on-time performance and increase capacity.

Specific benefits include:

  • Reduced ground movements
  • Increased predictability
  • Optimized runway use

Why us?

SITA is the world’s leading air transport and communications specialist. No other supplier has our global reach or our years of experience, and our products and services are second to none.

SITA Airport Management provides a total airport resource management solution from landside to airside, and from landing to take off. It’s installed at over 150 airports worldwide, across 48 countries and 6 continents.

Some of its unique features include:

  • Management of all resources within the same application
  • Integrated airport collaborative decision-making (A-CDM)
  • Business results control
  • Scenario modeling capabilities
  • System agility
  • Integrated multimedia information distribution (audio & video)

SITA Global Services

This product is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they can impact your services.


White papers

Airport Management solution briefing

SITA Airport Management is a suite of integrated software applications designed to balance operational efficiency with business results. This brochure focuses on three key challenges faced by airports today and explains how SITA AMS can help airports and airlines address them.
Download the briefing

Airport Management brochure

- 1.10 Mb
SITA Airport Management helps efficiently manage flight operations, optimize fixed and mobile resources as well as facilitate collaborative decision making.
Use cases

Airport handling operations

- 185 kb
With frequent changes to seasonal flight schedules, your handling workforce must meet the demands of operational disruptions. SITA solutions import flight schedules, manage service standards, and prepare for "what if" scenarios.
Use cases

Passenger communications

- 153 kb
The most successful airports spend countless hours creating comfortable environments for their passengers. SITA solutions help you deliver an enhanced customer experience with clear audio, stunning visuals and the flexibility to answer your passengers’ most common questions – before they have to ask.
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