Close Search Search

SITA Passenger Flow Management helps airports enhance safety and security, optimizing airport operations. By providing analytics for stakeholders to better understand passenger segments and behaviors, it allows for greater control over passenger flows and crowd density.

Enhance safety and security

Enhance safety and security

Historically, this has included screening passengers, catching cases of fraud and validating travel documents. However, with the “new normal”, airports need to additionally consider health verifications and physical distancing.

Optimize operations

Optimize operations

Automated real-time passenger monitoring and actionable insights are key to better managing daily operations as well as longer-term planning. For example, airport systems should be able to alert users when the passenger capacity of a defined area has been reached, anticipating bottlenecks and overcrowding. These insights enable airports to proactively manage areas by controlling the rate of passenger throughput, diverting flows, and deploying additional resources and personnel.

Better understand passengers

Better understand passengers

Gaining a better understanding of passengers is key to creating an air travel experience that suits their needs, improves their experience, and increases revenues. Predicting how passengers move and behave throughout the airport helps you streamline operations, matching capacity with demand at the right time, optimizing gate selection by aligning passenger profiles with carriers, and identifying revenue opportunities.

Supported by SITA Global Services

SITA Passenger Flow Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

Explore our related modules

SITA Pax Check

A touchless and automated passenger screening and validation tool to control passenger flows through an airport

Learn More

SITA Pax Locate

Business intelligence and insights about the passenger journey, passenger processing, and infrastructure utilization

Learn More

Explore other products

SITA Airport Management

Efficiently manage flight operations, optimize fixed and mobile resources as well as facilitate collaborative decision making

  • API available
  • Sustainable Aviation
Learn More

SITA Passenger Information

Enhancing the passenger journey with accurate and timely information

  • API available
  • Sustainable Aviation
Learn More
Do you have a question? We are here, ready to help.

Do you have a question? We are here, ready to help.

Get in touch