Fewer errors. Faster resolutions. Happier passengers.
Built on SITA's unrivaled global baggage network, Bag Journey is the practical, cost-effective path to full baggage visibility — whether you're a large network carrier, a tier-one airport, or a regional airline looking to modernize your operations.
Know where every bag is, before your passengers ask
As a global baggage data repository available over the SITA ATI Cloud, Bag Journey collects and consolidates baggage events from check-in to arrival — tracking each bag at the four key points required by IATA Resolution 753: check-in, transfer, loading, and delivery on arrival.
Airlines and airports get a single, searchable view of every bag's history, shared in real time, with no need to switch between applications.
Comply cost-effectively with IATA Resolution 753
Records baggage handling events at all four mandatory tracking points — giving you the audit trail you need without heavy infrastructure investment.
Resolve baggage mishandlings faster
Gives agents instant access to the complete bag history — so they quickly identify event details and act immediately.
Reduce mishandling rates across your network
Each event is visible and searchable, so you can identify patterns, address weak points, and take proactive steps to keep bags on track.
Integrate bag tracking into your existing applications
Our API helps you embed real-time and historical tracking data directly into your own passenger apps, self-service tools, or ground handling systems.
Everything you need for end-to-end baggage tracking
- Cloud-based service that captures every baggage event from check-in to carousel arrival — stored, searchable, and shared with airlines and airports in real time.
- IATA Resolution 753 compliance tracking that records all mandatory tracking points — giving you a comprehensive and auditable record of baggage handling across your network.
- Displays the complete, unified bag history, including WorldTracer® repatriation records, on a single screen. Agents get the full picture without switching between applications to collect all relevant information.
- Streamlined integration through a range of APIs compatible with airport and airline-dedicated web and mobile applications — making baggage data easy to access for staff and passenger alike.
Turn baggage data into your competitive advantage
Join leading airports and airlines that use SITA Bag Journey to globally track baggage, reducing mishandling rates by up to 30%.
- Validate pro-rated baggage claims
- APIs for quick integration with existing systems
- Faster baggage repatriation in case of mishandling
Start your journey to full baggage visibility
Access the complete bag history instantly. Resolve claims before they escalate. Give every bag a journey you can count on with SITA Bag Radar.
-
Up to 30% lower mishandling rates
-
Cloud-delivered with open API
-
24/7 global monitoring and support
“By leveraging SITA’s expertise and cutting-edge technology, we aim to significantly reduce instances of lost baggage and provide our passengers with peace of mind.”
Explore our related products
