SITA Bag Message | SITA



The only fully managed, end-to-end bag message distribution system, SITA Bag Message ensures that global baggage systems are able to function. SITA Bag Message processes over 3.36 billion messages a year and is the backbone of efficient baggage operations for countless users across the world.

SITA Bag Connect, a module of SITA Bag Message, generates missing baggage source messages. These are sent to airport baggage sortation systems in time to facilitate the sorting of transfer baggage. SITA Bag Connect is especially relevant if you are a carrier with many transfer bags.

Only SITA has the global coverage and economies of scale to ensure smooth, seamless baggage data delivery. SITA Bag Message has 160+ customers and is connected to over 560 airlines, 400 airports, 35 host departure control systems and numerous third-party systems worldwide.

How it helps

SITA Bag Message eliminates the need for an airport baggage system operator to manage network connections to multiple airline customers. It also removes the need for airport-based hardware and on-site maintenance.

It offers a fully redundant bi-directional connection through which airline DCSs and airport baggage systems can communicate. It also reduces Type B messaging costs by allowing airlines and airports to connect via Message Queue (MQ) or the Internet (TCP/IP) on IP-VPN legacy protocols.

Key features

  • Supports all IATA baggage service message types and versions
  • Guarantees delivery of messages over a secured network
  • Stores undelivered messages
  • Offers a fully-managed service – no need for onsite technical support
  • Provides self-service reporting for airline usage at airports via SITA Customer Portal
  • Intelligently routes messages to specific terminals and systems if flight details change
  • Detects missing messages and creates a replacement or pseudo message to resolve baggage handling issues with the SITA Bag Connect module


  • Improves customer service through reduction in misdirected bags
  • Reduces legacy messaging costs
  • Lowers direct connectivity costs
  • No capital expenditures to implement
  • No infrastructure costs, no administration resources
  • No DCS management required
  • Potential to resolve nearly 100% of the baggage handling issues caused by transfer baggage without associated baggage information messages

Why us?

Only SITA Bag Message provides:

  • Intelligent routing – able to route messages to different terminal monitors when departures change at short notice and as per IATA 1745 recommendations
  • Management of everything for you, only charging the recipient for baggage handling on a per-bag basis
  • Store and forward – if baggage systems fail, messages are stored until the system is restored
  • 24/7/365 proactive support

SITA Global Services

Bag Message is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.


Use cases

SITA Bag Message

Send messages over one resilient, redundant connection with SITA's hub-and-spoke baggage message system.
Download the use case

Baggage IT Insights 2020

Smart technology and IATA’s Resolution 753 are helping airlines to lower the bag mishandling rate.
Read more

SITA-ATW Baggage Webinar 2019

Watch this webinar recording to hear industry experts discuss the latest innovations in baggage tracking capabilities.
Watch the webinar

SITA provides key systems to support the smooth opening of Israel's Ramon Airport

SITA implements communication and passenger processing systems at Israel’s newest airport.
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