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Baggage Management

Track and manage bags from check-in to final destination, comply with Resolution 753


Delivering passengers’ bags from A to B sounds easy, but as we all know, it’s very easy for things to go wrong. And given that passengers spend a lot of time worrying that their bags will go astray, baggage management is unsurprisingly a leading investment priority for airlines and airports.

SITA Baggage Management is the most advanced, comprehensive and flexible baggage solution ever developed. It offers you greater efficiencies, reduced costs and happier passengers.

You’ll know precisely where every bag in your care is at every step of its journey and, if it should be mishandled, how to return it to its owner fast.

Put your bags in our hands

It doesn’t matter if the passenger experience is quick, convenient and totally effortless. It can all count for nothing. Because of a lost bag.

Discover why SITA Baggage Management offers the most advanced, comprehensive and flexible end-to-end baggage solution ever developed.

Download the brochure

Stay informed

Keep up-to-date on the latest Baggage Management developments


Why us?

SITA is the only single-source vendor covering all areas of baggage management. We’ve been the recognized leader in bag tracking and tracing for over 20 years. You can find our systems in every major airport in the world.

WorldTracer is sponsored by IATA as the industry baggage tracing service of choice. As such, it’s recommended by IATA to its airline members.

With BagMessage, SITA provides unparalleled coverage, distributing more than 2.5 billion messages each year. This coverage allows us to provide value-added services – such as BagJourney, BagConnect and BagSmart – based on the baggage messages we already distribute.

Want to talk to us?

There are many ways to implement Baggage Management. Let our experts help identify the right solution for you.

Get in touch!

SITA Global Services (SGS)

Baggage Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

Calculate your savings

In two simple steps, discover how much you can save on your baggage management operations.

Step 1: Enter the total number of bags handled annually.

Step 2: Enter the estimated percentage of bags mishandled every year.



RFID for baggage tracking

The introduction of RFID over the next seven years holds the potential to save the air transport industry more than US$3 billion.

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Surveys & reports

Baggage Report 2016

Industry investments and innovations in baggage handling systems have resulted in the baggage mishandling rate reaching an all-time low in 2015.
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End-to-end baggage process

Our baggage management solutions improve the process from end-to-end, helping to reduce costs and provide a better passenger experience.
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News releases

Airlines significantly improve baggage handling in 2015

The airline industry’s focus on improving baggage management is showing strong results with 2015 baggage mishandling rates dropping to their lowest ever.
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End-to-end self-service

A solution for every step of the passenger journey
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Use cases

Baggage Management

pdf - 198 kb
SITA offers BagManager, BagMessage and BagConnect. Combined, these applications deliver real-time bag tracking from check-in, through arrival and transfer to flight departure.
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