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Technology will be instrumental in further reductions in mishandled baggage rates in the future. SITA Lab is exploring new technologies that will allow airlines, airports and ground handlers to track baggage every step of the way, using both existing and brand-new technologies. This initiative also looks at helping airlines meet IATA Resolution 753 that requires by 2018 airlines keep track of every item of baggage from start to finish.

Tracking bags from drop off to pick up

Tracking every item of baggage from start to finish is the goal.  This initiative is key to increasing passenger satisfaction while at the same time reducing baggage fraud. 

Meet the IATA requirement

Tracking bags to your doorstep

SITA Lab has trialed a new solution which allowed an airline to hand over mishandled bags to its courier and seamlessly track and confirm the delivery of those bags. 

More about tracking bag delivery
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