Step up for the customer
We always act with integrity and honesty in the interest of our business and our customers’ needs. We place trust in others by delegating and empowering them to be their best and deliver on our ambitious goals.
SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
Learning is central to SITA’s success. Our ambition to make “air travel easy every step of the way” relies on our people being their best and we are investing in their development.
Simply, this means we are building a learning culture where: all of our people have easy access to world-class learning, where they have the time and space to learn, where they can experiment (learning from what works and what doesn’t) and where they get the feedback and coaching they need to be their best.
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers.
Because of the truly global nature of our organization, and that of the air transport industry, diversity is simply part of working at SITA. It is ingrained in our culture. To be successful here, you truly need to embrace diversity and inclusion.
In the industry, mobility is defined as the movement of employees across different levels and positions. For SITA, mobility is more than just the movement of employees; it is about providing our workforce with local and global career opportunities that allow each employee to be their best and reach new heights.
From career advancement to relocations, to opportunities to expand knowledge and experience or develop cross-functional skills sets, the benefits of Internal Mobility are countless and help promote our learning culture and workforce growth mindset.
At SITA, we do our best to support the communities in which we operate. We have a volunteering program called VIVA (Value in Volunteer Action). This program enables employees to take a paid day’s leave every year to support local programs or charity initiatives of their choice. We also encourage our people to support causes close to them as part of their office time, through things like bake sales and donations to food banks and homeless shelters.
Together, we are evolving the passenger journey