SITA Passenger Intelligent Journey

Timely operations and a stronger focus on sustainability benefit everyone—airports, airlines, and passengers. Passenger Intelligent Journey solutions offer real-time insights into passenger movements across key touchpoints, enabling smarter decisions that improve on-time performance, reduce delays, and enhance the travel experience. With a clearer view of where passengers are in their journey, airports can minimize bottlenecks and better manage departures.

Effective passenger flow management enables airports to strategically allocate staff and resources, reducing operational costs while enhancing the passenger experience. Real-time and historical insights into infrastructure usage help optimize the placement and quantity of kiosks, bag drops, and biometric touchpoints—preventing underuse or overcrowding. Predictive analytics further support smarter planning, billing accuracy, and improved asset utilization.

Airports can enhance passenger experience and boost non-aeronautical revenue by streamlining flow from curbside to gate, including high-traffic areas like restrooms, lounges, and restaurants. With real-time monitoring, analytics, and alerts, they can manage congestion, adjust staffing, and control throughput more effectively. These capabilities can even extend off-site, enabling early check-ins at partner locations such as hotels.

Understanding passenger demographics enables airports to tailor experiences, boost satisfaction, and uncover new revenue opportunities. By analyzing movement and behavior across touchpoints, airports can align services with passenger profiles, optimize gate allocation, and personalize retail offerings.