Passenger IT Insights 2019

Passengers happier when technology smooths their way

Passenger IT Insights 2019

The 2019 Passenger IT Insights research explores how technology is contributing to a smoother passenger experience at every step of the journey.

In the report you will learn about:

  • Passenger technology adoption and preferences
  • Passenger satisfaction rate
  • Passenger service consumption at the different stages in the journey

This is the 13th edition of the SITA Passenger IT Insights based on a survey of passengers from 20 countries across the Americas, Asia, Europe, Middle East and Africa, representing over 70% of global passenger traffic.

For a full interactive experience, please download to your desktop and use the latest version of Adobe Reader.

Download the report

Related solutions & services

Baggage Management
Track and manage bags from check-in to final destination, comply with Resolution 753
Day of Travel Services
Combining digital and data services to create location-aware mobile and interactive touchscreen solutions...
Passenger Processing
End-to-end passenger facilitation
SITA BagDrop
Making hassle-free bag drop the industry standard
SITA Smart Path™
Delivers whole journey identity management
Connect with us