The 2019 Passenger IT Insights research explores how technology is contributing to a smoother passenger experience at every step of the journey.
In the report you will learn about:
- Passenger technology adoption and preferences
- Passenger satisfaction rate
- Passenger service consumption at the different stages in the journey
This is the 13th edition of the SITA Passenger IT Insights based on a survey of passengers from 20 countries across the Americas, Asia, Europe, Middle East and Africa, representing over 70% of global passenger traffic.