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The coronavirus will have a deep impact on the way our industry operates in future. More so than any previous industry shocks, such as 9/11. While it may be difficult to predict the future, we see three key trends that will shape the ‘new normal’ of the industry.

How do we begin the long journey to recovery? How can we step up operational efficiencies and deliver a safe, healthy and secure journey in a world when constraints will be higher? And how do we make airline, airport and border operations more agile and responsive to shocks and events?

In this paper, SITA begins to make sense of these changes and how the industry can begin the long journey towards recovery.