Wherever you're going, we've got your back
Click here for ArabicImagine a world where travel connects us all, hassle-free. That's the world SITA has been shaping for 75 years. Back in 1949, 11 visionary airlines came together to create SITA and transform travel forever. From the beginning, our mission has been clear: to revolutionize the industry. We started by building the world's largest data network and even contributed to the birth of the internet.
Since then we’ve constantly been adding more and more innovations that work for every airline and every airport across the world. We're here to help pilots talk to ground control. Make check-in easier. Track down lost bags, and build a safer and more sustainable future of travel for everyone.
From the very beginning, our vision has been to reinvent travel and transport, pioneering innovations that touch the lives of billions of people. That’s why we say we don't just build networks; we build pathways to the future.
Land, Sea & Air
SITA is a global leader in air transport communications and information technology. They provide connected intermodal solutions and end-to-end operations across land, sea, and air. By leveraging their extensive experience and data-driven building blocks, SITA innovates multi-leg journeys, ensuring seamless travel and transport. Their solutions include smart handling of baggage, digital travel identities, and secure passenger data validation for cross-border itineraries, enhancing the travel experience for passengers, carriers, and governments.
Airlines
SITA, established 70 years ago to serve the communication needs of the world's airlines, now partners with nearly every airline globally. Leveraging industry expertise, innovative technology, and a deep understanding of industry processes, SITA develops and manages integrated solutions through connected platforms. In the evolving travel landscape shaped by COVID-19, SITA's advanced technologies enable airlines to build flexible and efficient operations, ensuring safety and transforming industry processes. By digitizing key customer touchpoints, SITA enhances performance, delivering a seamless, connected, efficient, safe, and sustainable passenger experience.
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Airports
SITA has been partnering with governments worldwide for over 25 years to deliver fast and accurate border security. They provide flexible solutions for land, sea, and air borders, helping identify risks early and ensuring safe travel for over 85% of the world's international travelers. SITA's border management solutions, used by more than 70 countries including all G20 nations, offer advanced information, early insights, and decision-making capabilities. By working with government ministries, agencies, police, and security services, SITA delivers sophisticated, future-proofed border control, covering the entire passenger journey end-to-end.
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Governments
SITA, a global leader in airport operations, is committed to creating safer and easier travel experiences. In the evolving travel landscape shaped by COVID-19, SITA helps airports build flexible and efficient operations to support the "new normal." From check-in to arrival, SITA's expertise and innovative solutions, such as biometric identity management, mobile-enabled self-service applications, and passenger flow monitoring tools, ensure frictionless, stress-free, and fully autonomous passenger journeys. These future-proof solutions contribute to smarter, more efficient, and sustainable air travel.
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SITA in Saudi Arabia and MENA
SITA is actively involved in the MENA region, driving innovation and enhancing the travel experience through technology and digitalization. In Saudi Arabia, SITA has partnered with the General Authority of Civil Aviation (GACA) to modernize 26 of the country's largest airports. This transformation includes implementing the AirportConnect Open platform, which allows seamless airline operations and a smooth self-service experience from check-in to boarding. SITA's solutions also encompass advanced baggage management, biometric single-token travel, and real-time airport management systems. These initiatives are designed to improve operational efficiency, enhance passenger experience, and support the growing passenger traffic in Saudi Arabia.
In the UAE, SITA has implemented advanced biometric systems at Dubai International Airport, enabling seamless and contactless passenger journeys. Additionally, SITA’s baggage management solutions are used at Abu Dhabi International Airport to ensure efficient handling and tracking of luggage. SITA’s smart solutions, such as self-service kiosks and passenger flow monitoring tools, are deployed across various airports in the UAE, improving operational efficiency and enhancing the overall passenger experience. These initiatives contribute to making air travel more connected, efficient, and safe in the UAE.
In Qatar, SITA has been instrumental in enhancing the country's aviation infrastructure. They have partnered with Qatar Airways to deploy Secure SD-WAN (Software-Defined Wide Area Network) technology, which ensures agile, scalable, and secure access to airline systems and applications. Additionally, SITA's digital border and airport technologies have played a crucial role in managing the high volume of aircraft movements at Hamad International Airport and Doha International Airport, especially during major events like the World Cup⁵. These initiatives contribute to a seamless and secure travel experience for passengers in Qatar.
Success stories
Sustainability
The 2023 SITA Sustainability Report shares the commitments and progress of the SITA Group toward its sustainability ambitions and goals. It provides an in-depth overview of how SITA is advancing on its environmental, social, and governance (ESG) priorities. Resilience and impact were two central themes for the year.
To have more insights you can download a copy of the report here.
We believe that sustainability and corporate social responsibility can make a positive difference for our people, our industry, broader society, and the environment.
- 38% decrease (location-based) on Scope 1 & 2 emissions vs. 2019, due to office footprint optimization, ongoing COVID-19-related office closures in 2022 and increased renewable energy
- 8% increase in our Scope 1, 2 & 3 emissions vs. 2019 due to higher demand for our products and services in 2022, and the integration of CHAMP
- 37% of office-based staff work in locations using 100% renewable energy
- 8 of our office locations are certified to ISO 14001:2015
- 5% of fuel savings possible during climb-out on every flight, thanks to SITA OptiClimb®
- 87% overall diversity, equity, and inclusion rating from our annual employee survey
Industry Insights
SITA launches SmartSea through an initial agreement with Columbia Shipmanagement (CSM), the world-class ship manager and maritime service provider. SmartSea is the industry’s first company with the power to reshape the maritime sector by facilitating access to the same advanced technology that has already transformed the air transport industry. At the same time, CSM becomes the first SmartSea client to exponentially upscale its operations through this cutting-edge technology.
With this strategic step, SITA is embedding its transformative footprint into the maritime industry, breaking boundaries and simplifying processes for more efficient and profitable operations across the entire value chain.
With 75 years of experience, SITA serves 95% of international destinations in the air travel industry, and over 2,500 airlines, airports, ground handlers and governments all working closely with the company. More than 70 governments and all G20 nations trust SITA solutions, and 85% of international air passengers globally benefit from SITA digital border solutions. SITA’s undeniable role in transforming the air industry and shaping it into what it is now is the strongest proof of the value SITA can provide to the maritime sector.
For more information, please download from here: https://www.sita.aero/lp/face-the-future/
Contact us
In the realm of SITA, where your queries find their way, We stand ready to assist, come what may. With open hearts and listening ears, We welcome your thoughts, your hopes, your fears.
Customer Support:
Email: support@sita.com
Phone: +966 50 049 9990
Corporate Office: Jeddah
Address: Zahran Business Center, Tower B, Floor 12, Unit 1210, Prince Sultan Road, As Salamah, Jeddah 23525, Saudi Arabia
Phone: +966 50 049 9990
Social Media:
Facebook: facebook.com/sita
Twitter: twitter.com/sita
LinkedIn: linkedin.com/company/sita
We value your feedback and are committed to providing you with the best service possible. Thank you for choosing SITA!