The future is mobile-first: seamless, secure, and personalized journeys start here
Discover how SITA Flex and SITA Smart Path Mobile are powering safer, smarter, and more satisfying journeys for passengers and airport staff.
Talk to our expertWhy change: what passengers are telling us?
Key takeaways from the Travelers’ Voice, SITA Passenger IT Insights 2025
Today’s travelers live through their apps — they expect air travel to work the same way: frictionless, personalized, and mobile-first.
The next wave of travelers expects journeys to flow as easily as their digital lives — yet many airports and airlines are still facing the same hurdles:
| Challenge | Impact |
|---|---|
| Inefficient passenger flow | Higher operating costs and reduced throughput. |
| Manual, high-touch processes | Increased labor costs and slower turnaround times. |
| Legacy, disconnected systems | Limited scalability and high maintenance expenses. |
| Lack of real-time visibility | Slower disruption response and lower on-time performance. |
| Data privacy & compliance risks | Regulatory exposure and loss of passenger trust. |
| Fragmented digital touchpoints | Lower satisfaction scores and missed revenue opportunities. |
These challenges are all too common — and they’re standing in the way of the digital-first journeys passengers expect.
SITA Smart Path Mobile
Biometric identity in your pocket. Travel made effortless.
Today’s passengers want control and convenience.
SITA Smart Path Mobile gives them both — enabling travelers to enrol biometrics remotely, creating a secure digital identity that transforms their face into their boarding pass.
Remote biometric enrolment
Create a verified digital ID anytime, anywhere.
Seamless airport recognition
Glide through each checkpoint without repeated document checks.
Privacy-first design
Biometric data stays safely on the passenger’s device, compliant with GDPR and industry standards.
Integration-ready SDK
Airlines can easily integrate Smart Path Mobile into their existing apps for instant scalability.
From queues to quick wins. Start your seamless journey now.
Talk to our expert
SITA Flex
Mobile-enabled, cloud-powered. The next generation of common-use.
SITA Flex redefines airport and airline operations. This open, cloud-based platform enables mobile check-in, bag drop, and boarding — anywhere, anytime.
From hotel lobbies to airport lounges, SITA Flex makes passenger flow as flexible as the journey itself.
Common-use compatible across 500+ airports
Modular and scalable for any environment
Supports mobile apps, kiosks, and third-party integrations
Compare solutions: find what fits your needs
| Pain Point | Smart Path Mobile | SITA Flex |
|---|---|---|
| Long queues & congestion | Enables biometric, mobile-based ID verification and boarding for faster flow | Mobile self-service lets passengers check in, tag bags, and drop them via their own devices |
| Manual, high-touch processes | Contactless biometric enrolment and recognition minimize document handling | Agents use mobile devices to process passengers flexibly and reduce crowding |
| Fragmented journey experience | Integrates identity across all checkpoints for walk-through travel | Provides a unified mobile interface across check-in, bag drop, and boarding |
| Legacy systems blocking innovation | Hybrid-ready and compatible with existing biometric infrastructure | Cloud-based, hardware-agnostic platform that modernizes without disrupting |
| Operational inefficiency | Speeds up processing, improves passenger throughput | Cuts handling costs and optimizes staff deployment |