SITA Council Awards 2019 | SITA


Valuing customer service and innovation

Team receiving trophy

The SITA Council Awards recognize the work of SITA staff in supporting innovation for the community and better meeting customer needs.

Building on the success of last year’s successful awards, SITA launched a new set of awards in May 2019. More than 30 entries came in from SITA staff across the innovation and customer service categories, during May and July.

The Council Award Panel, comprising Ilia Perevalov from Aeroflot, Susan Doniz (Qantas), Kelly Cunningham (United) and Kerry Peirse (Cathay Pacific) reviewed the short-list in December and the results were announced at the company’s Kick Off events early in 2020.

The winners of the ‘Innovation Award’ were the SITA staff responsible for an Outdoor Rapid Installation Program with Philippine Airlines. This delivered an innovative solution to eliminate hangar time by erecting a specially designed outdoor inflatable shelter, reducing installation time from 15 to four days. Runners-up were the SITA team responsible for the first deployment of SITA’s AirportConnect Flex cloud-based solution in an airport environment, at San Francisco International Airport.

Joint winners of the 2019 ‘Stepping Up For The Customer Award’ were the teams that responded to the recovery, after cyclone damage in May 2019, at India’s Bhubaneshwar Airport (Biju Patnaik International Airport); as well as the recovery at India’s Cochin Airport following the Kerala floods in August 2019. Runners-up were the SITA Airport Operations Control Center consultants for their teamwork with the Yangon Aerodrome Company in Myanmar.

And for the record...

Last year’s winning projects for innovation were Miami Airport for a Mobile Passport Control project, Changi Airport for flight disruption prediction and Air France for its use of eWas (for inflight weather reports). JetBlue’s biometrics ‘board in a snap’ initiative was highly commended.

For 'Stepping Up for the Customer', joint winners were support for the opening of Changi T4 and an Australian Department of Home Affairs project. SITA support for Delta Air Lines was third.

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