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Our ATC Satcom Voice Services allow ground-air voice communication using Inmarsat and Iridium satellite networks, regardless of fleet. As a perfect substitute for traditional High Frequency voice coverage in oceanic and remote airspace, ATC Satcom Voice Services work with any standard voice communication system.

Expert ATC services support

Expert ATC services support

We operate a 24-hour, seven day-per-week, year-round service desk dedicated to supporting AIRCOM® air-ground communications services. All our processes are based on ITIL, the recognized framework for IT and digitally enabled services, so you can be sure of a top quality service and response at all times.

year-round dedicated service desk

VoIP-enabled and future-proofed

With our Voice-over-IP (VoIP) enabled service, a ground-to-air call can be setup in a matter of seconds, helped by one-stage dialing. This comes as a popular feature of our ATC Satcom Voice Services. It utilizes SITA’s existing data networks with built-in redundancy to ensure the highest levels of availability and continuity. Our secure private IP network offers optimum call routing and call setup times that third-party telephone networks simply cannot guarantee.

Enforced security and authentication

The use of a PIN for security and authorization is easy to set up for two-stage dial customers, associating it with Calling Line Identification. All calls made with this PIN are only authorized when coming from a specific phone line.

For one-stage dial customers, secure end-to-end connectivity already exists within our private network. Not only that, SITA’s ground-to-air voice system double checks the source IP address of incoming calls. This allows only those calls coming from source IP addresses that are already configured and authorized.

Supported by SITA Global Customer Service & Operations

ATC Satcom Voice Services is supported by SITA Global Customer Service & Operations (CS&O) , which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

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Do you have a question? We are here, ready to help.

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