Transforming airline operations through trusted digital identity
Airlines today are under pressure to deliver faster, more secure, and more cost-effective travel experiences – all while managing growing passenger volumes and operational complexity. Manual identity checks create costly delays. SITA Digital Travel ID enables pre-departure identity verification, helping airlines reduce INADs, streamline the journey from check-in to boarding, and improve both efficiency and customer satisfaction.
Built on ICAO and IATA standards, our privacy-first identity solution ensures global interoperability, strong data protection, and a seamless experience across the travel ecosystem.
Unlocking value across the travelers' journey
Fewer INADs, fewer fines
Verify passengers before departure against trusted government systems. SITA Digital Travel ID helps airlines reduce the risk of inadmissible travelers boarding, avoiding costly fines and operational disruption.
Faster turnarounds
Reduce bottlenecks at boarding and bag drop. By enabling biometric, document-free identity verification, airlines can streamline passenger flow and improve on-time performance.
Higher Net Promoter Scores and consumer loyalty
Offer a faster, easier, biometric-driven journey. Passengers benefit from a smoother experience across every touchpoint, boosting satisfaction and long-term loyalty.
Improved compliance
Meet evolving government regulations without slowing operations. SITA Digital Travel ID supports secure, standards-based identity verification that integrates easily with existing airline systems.
Supported by SITA Global Services
SITA Digital Travel ID for Airlines is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.
