SITA Messaging | SITA



Operational messaging may be invisible, but it’s critical to keeping your business going. It underpins every aspect of air transport, including:

  • Commercial and flight operations
  • Ground support
  • Baggage and cargo handling
  • Passenger services
  • Aircraft maintenance

SITA Messaging allows you to connect with over 2,400 companies within the air transport industry (ATI). Our robust messaging capabilities enable you to confidently exchange business-critical information with your partners through a reliable and cost-effective service.

SITA Messaging handles over 25 million operational messages every day and is the leading provider of managed messaging services to the ATI. It includes a rich, reliable and evolving portfolio of services and capabilities.

You can choose technology tailored to your needs, ensuring backward compatibility and making adoption of innovative and cost-effective solutions easier. Our end-to-end messaging solution and data integration capabilities allow us to ensure global compatibility with your partners and 99.99% service availability.

How it helps

Simple and reliable

SITA Messaging helps you address your strategic imperatives, whether it’s:

  • Reducing costs
  • Modernizing your airline
  • Expanding your routes
  • Providing a connected passenger experience
  • Acquiring new generation aircraft

Our fully-managed messaging solutions provide a single access point between machine-generated and human-interface solutions. So we can support the evolution of your business – now and in the future.


  • Single interface for all ATI partners
  • Easy integration with existing and new business partners
  • Cost-effective solution through the aggregation of data volume across different business areas
  • Versatile generic messaging platform


  • Analysis of your current or planned application requirements
  • Specific solution recommendations to address your needs, such as correct message content conversion capabilities
  • Simplified pricing that allows you to predict costs easily and accurately
  • Scalable prices to ensure additional traffic is charged at decreasing unit rates

Why us?

Only SITA has the ATI experience and know-how to provide:

  • Reach – access the largest ATI community of over 2,400 members
  • A fully-managed and future-proof solution – Allowing you to stay focused on your core business
  • Compatibility – unilateral adoption and backward compatibility
  • Neutrality – SITA’s messaging services are solely focused on enabling data exchange and not on the commercial or business processes of our community
  • One-stop shop – you can consolidate all your data exchange needs (e.g. cargo operations and commercial operations) and benefit from economy of scale
  • Vertical solutions – a generic messaging platform that also offers services specific to certain businesses (e.g. cargo and MRO)

SITA Global Services (SGS) 

Community Messaging is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.


Use cases

SITA Messaging

A managed suite of advanced messaging services that supports core ATI operations.
SITA Messaging Use Case
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