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SITA BagDrop

Making hassle-free bag drop the industry standard

Overview

Checking in baggage can be stressful for passengers and a bad first impression can set the tone for the whole travel experience. The good news is that with the right bag drop solution, every journey can get off to a great start.

SITA BagDrop enables your passengers to easily check in luggage in as little as 15 seconds by offering more terminal capacity, reduced queues and lower operational costs.

SITA's various product options offer airlines, airports and ground handlers an off-the-shelf solution to every environment. This includes common-use, multi-airline or dedicated, as well as retro- or new-fit bag drop.

SITA BagDrop is the result of years’ of experience at airports worldwide. This stakeholder knowledge and experience enables a swift and seamless deployment of bag drop into the airport and airline infrastructure.

A great start to every journey

There are many ways to implement BagDrop. You can opt for self-service bag drop or combine self-service and agent-assisted approaches. That’s why it’s critical to identify the factors most important to you. Find out more about SITA BagDrop solutions

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How it helps

SITA BagDrop offers various product options and hardware configurations, designed to fit your needs. Whether this is retro-fit solution, leveraging existing check-in desks, or a new-fit solution for new or refurbished terminals. Depending on your requirements, you can either opt for self-service bag drop or combine self-service and agent-assisted approaches for a smoother throughput.

Key features

  • Integrated or stand alone scanner to ensure only conveyable bags with a readable bag tag enter are accepted
  • SITA BagDrop seamlessly integrates with SITA SmartPath, our solution for 100% secure self service based on a biometric single token
  • One-step, two-step or a one- and two-step bag drop process
  • Assisted, self-service or hybrid mode
  • Common-use payment for excess baggage fees
  • Dedicated, multi-airline or common use environment (IATA Web Services or CUSS)
  • Live status and notifications on all bag drop units for ground agents through innovative mobile app
  • Real-time statistics to analyze trends and generate dashboard reports
  • Document reader to scan boarding pass and passport
  • Handheld or fixed scanner

Benefits

Fast

  • Increase passenger throughput (average bag drop time under one minute)
  • Grow terminal check-in  for both existing or new airport infrastructures
  • Support passenger growth without large-scale investments
  • Quick and seamless installation

Easy

  • Intuitive interface
  • Reduce queues and wait-times by alleviating bottlenecks
  • Give passengers more control over their journey

Various bag drop options available

  • Tailor bag drop technologies to your environment
  • Integrate with other services such as taking payments and making identity checks

Want to talk to us?

There are many ways to implement BagDrop. Let our experts help identify the right solution for you.

Get in touch!
Drop&Fly
Use cases
Improve passenger experience with Drop&Fly, a state-of-the-art self bag drop solution for airports equipping a new departure terminal or refurbishing an existing terminal with the bag drop technology of the future. pdf - 182 kb
Scan&Fly
Use cases
Get more terminal capacity and improve passenger experience with Scan&Fly, a plug-and-play bag drop solution for airports that don’t have either the resources or the space to expand. pdf - 224 kb

Why us?

Our experience in bag drop, solid project management and global local support makes SITA your ideal partner. No other supplier has the industry knowledge that supports a swift and seamless deployment of bag drop units into your existing and new airport and airline infrastructures.

Global

  • Our local presence and global 24/7 support makes SITA the perfect partner for all your bag drop requirements.

Industry experience

  • SITA is the most experienced supplier with +55 airlines connected to SITA BagDrop at over 40 airports worldwide.
  • World’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters.
  • Through our Center of Excellence, our dedicated project management and delivery teams ensure a swift, successful and smooth implementation.

Common use

  • A single solution that maximizes the use of existing passenger touch point infrastructure for multiple airlines.

Great design

  • Our focus is to design products that deliver an easy and intuitive passenger experience, and look great. 
  • Plus  our compact design gives capacity-constrained airports the opportunity to place more units  within an existing infrastructure.
  • Our bag drop products have been awarded with multiple design awards. Proving that high quality design and functionality can co-exist.

Future proof

  • With the integration of passport identification and biometrics recognition our bag drop units can pave the  way for you to implement common use identity management into the departure process.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

  • Brussels Airlines

    The SITA BagDrop team is flexible, dedicated and open minded. This results in a very good cooperation.

    Pedro Casimiro, Manager Ground Product and Processes, Brussels Airlines
  • Eindhoven Airport

    Together with the customer, the SITA BagDrop team thinks ahead for solutions. They have a very pleasant and open way of communicating.

    Ivar van der Smaal, Self-Bag Drop Project Manager, Eindhoven Airport
  • Finnair

    We served a record number of customers this summer, thanks to Scan&Fly.

    Timo Rissanen, Service Manager, Finnair
  • Geneva Airport

    Scan&Fly offers a very user-friendly solution for capacity restraints in the terminal.

    Jacques Morgenegg, Project Manager Passenger and Terminal, Geneva Airport
  • Melbourne Airport

    We are really pleased to be introducing international self-service bag drop to provide our passengers with an efficient end-to-end self-service. SITA's technology will help us maximize our facilities, while also improving the overall passenger experience.

    Chris Woodruff, CEO, Melbourne Airport
  • Rotterdam Airport

    Scan&Fly was implemented at Rotterdam The Hague Airport in an extremely short period of time. We now benefit from a smooth and fast passenger process, especially during rush hours.

    Albert van der Veen, Station Manager at Aviapartner (Rotterdam The Hague Airport)

Want to talk to us?

There are many ways to implement BagDrop. Let our experts help identify the right solution for you.

Get in touch!

SITA Global Services

This product is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Resources

Smart BagDrop

Checking in baggage can be stressful for passengers. The good news is that with the right bag drop solution, every journey can get off to a great start. Find out how.
Read more

Scan&Fly at Geneva Airport

Geneva Airport is one of the airports that offers their passengers the extra service with SITA Scan&Fly, a retro-fit solution allowing passengers to check-in their luggage with or without a pre-tagged...
View video
Brochures

SITA BagDrop – A great start to every journey

pdf - 10.60 Mb Free registration required
Checking in baggage can be stressful for passengers. A bad first impression can set the tone for the whole airport experience. The good news is that with the right bag drop solution, every journey can get off to a great start. Find out more about SITA BagDrop.
Download
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