End User Computing

Agility, accessibility and continuity for end-users

Overview

In today’s working environment you need to support user access to services, applications and data on any device and in any location.

SITA End User Computing offers airlines, airports and other air transport industry (ATI) customers an end-to-end managed service. Providing an array of technologies and services targeting end-users, End User Computing ensures agility, accessibility and continuity – anytime, anywhere.

SITA is a single-source provider embracing both traditional desktop and the latest technologies, enabling new ways of working – including virtual desktops, bring your own device (BYOD) and mobility.

SITA End User Computing combines ITIL best-practice service management with global field-service capability. It can also be tailored to specific needs – from simple break-fix maintenance to IT deployment services to fully managed end-to-end LAN infrastructure.

With SITA End User Computing you can improve performance through increased productivity and more effective collaboration among your employees.

End User Computing

How it helps

End User Computing addresses the complexity of managing end users’ environments locally, including local IT provider contracts, multi-vendor management, technology evolution and self-services software management.

Key features

  • End-to-end End User Computing solutions: from audit to design, deployment and support
  • Fully managed services that allow desk-side support and hardware maintenance with tight SLAs
  • Secured service desk that provides end-users with support on hardware, operating systems, applications and peripherals
  • Central management platform to manage end-user devices like desktop PCs, thin clients, laptops, monitors and printers with real-time status of all workstations all over the globe
  • Fully based on and compatible with the SITA ATI Cloud, allowing customers to add managed services like Exchange, Active Directory and any other standard services

Benefits

  • Global delivery and support model 24/7
  • Single-supplier service level agreement (SLA) and service level objectives (SLO)
  • Choice of services that will reduce operational costs
  • Specific scalable solutions and services tailored to the unique needs of the ATI
  • End User data security

Why us?

SITA brings an unrivalled expertise to the ATI and a unique know-how when dealing with the end users’ environment. Thanks to its truly global presence, SITA can reach end users at airports (including airside) and outstations in more than 190 countries and territories offering a high quality end user practice.

SITA Global Services

This product is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

 

Resources

30
Apr
2018
News releases

Saudi Arabian Airlines (SAUDIA) expands network infrastructure worldwide

Airline selects SITA for cloud support for its 200 offices worldwide across 60 countries.
Read more

JetBlue chooses SITA to support hundreds of kiosks in 50+ locations

SITA today announced that JetBlue has selected the global IT provider to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.
Read more
Use cases

End-User Computing

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Provide your end-users with the agility, security and flexibility they need while embracing both traditional and new ways of working.
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