SITA Service Management

World-class multi-vendor service management

Through a fully customizable range of services, we match your changing needs and ensure maximum uptime. We help you get more value from your IT and reduce the effort of using it.

Supported by 2,000 service professionals dedicated solely to the air transport industry (ATI), SITA Service Management puts technology, processes and people  to work. We support the operational needs of the world's top airports and airlines through 24/7 worldwide availability and proactive monitoring.

Get more value from your IT

SITA’s flexible, proven service model offers exceptional value for money. It is scalable to fully meet your requirements.

This flexibility ensures you pay for what you need - no more, no less. Through our global coverage, we access local and remote support and achieve economies of scale for you.

Built on ITIL best practices, we've combined the best technologies, application support teams and field engineers to optimize performance. Our client services managers have ITIL, work across more than 65 countries and speak over 20 languages. Our client services managers ensure that your business targets are met. 

Our service model includes

  • Service management of your IT investment or out-sourced business to maximize the value and return you gain
  • Supporting IT hardware and software maintenance
  • Managing change and delivering projects across your entire infrastructure
  • Troubleshooting and resolving incidents 24/7 via a single point-of-contact
  • Proactively monitoring your infrastructure to resolve issues quickly - or avoid them altogether
  • Analyzing your infrastructure to improve operational performance and identify cost-savings

What our customers say

People-powered services

Prepared to go the extra mile

Our technical solutions are only as good as the people who implement and manage them. Two thousand support team members are prepared to go the extra-mile and are trained to provide ongoing service excellence.

Not only do we make sure our employees have all the relevant certifications - they also have a complete understanding of our customers.

  • 2,000 dedicated aviation IT specialists & engineers
  • 125+ countries & territories
  • 60+ languages spoken
  • 2,800+ customers supported

Customer service managers

Whatever your services needs are, SITA's ITIL-certified service managers are your single point-of-contact. They provide know-how and experience, unparalleled in the ATI, to manage the services on your behalf; providing you with more visibility and control over IT performance; enabling you to optimize resources, anticipate the evolution of your service needs and confidently deal with the unexpected.

Specialist teams

Offering many years’ experience across specialized teams, including baggage, messaging, airport and field engineering, our teams are experts in transforming technology into business solutions. We can offer you unrivaled maintenance and expert support.

Application and product support

Once your application is up and running, SITA can help you enhance the operational performance of all our products and solutions through our SGS customer application support.

Field engineers

Located at 350 sites in 120 countries, SITA's field engineers cover service delivery, change management and technical physical intervention at your location.

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