Operational messaging PC software solution


SITATEX® IP is the leading operational mail service in the air transport industry (ATI). It generates and receives ATI-specific Type B messages through an intuitive mail interface. Designed for all airlines, airports and ATI-related businesses, SITATEX IP facilitates both person-to-person and application-to-person responses.

Over 20,000 users in the ATI, across 200 countries and territories, exchange over 800 million messages every year with SITATEX IP.

How it works

SITATEX IP is an operational messaging system that has been designed specifically for the ATI. It is available for multi-users who can circulate messages internally without incurring transmission costs.

SITATEX IP network connections include internet via an internet service provider (ISP) or via SITA’s IP VPN. SITATEX IP offers a thick-client application for download to enable messages to be storied locally on the user’s desktop. It is supported by SITA’s worldwide network.


  • Standard e-mail features: message view, forward, save as draft, delete, online help, etc.
  • Message management functions include message download, auto-print and document attachment facility
  • Exchanges messages with Type B users, X.400, SMTP, AFTN, Internet, fax and Telex
  • Double signs messages via Type B functionality
  • Customizable forms and templates

Your benefits

SITATEX IP provides a cost-effective client-based messaging solution that is available worldwide. The simple off-the-shelf setup can be used immediately and easily upgraded.

Other benefits

  • Improved security and reliability – resilient, fully redundant, managed IP network, user-authentication at login
  • Reduced costs – to retire legacy connections and associated tail circuits requires no additional X.25 communication cards
  • Convenience of a single interface


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.

Community Messaging: the backbone of the ATI

Operational messaging is an invisible - but critical - aspect of doing business in the air transport industry (ATI).
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Boosting China Eastern's expansion

We selected SITA as our no. 1 messaging partner because they offered the best ROI. They have really simplified how we exchange business-critical information with our partners and enabled us to focus on...
Yan Zhenghong, IT General Manager, China Eastern
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Use cases


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The preferred operational messaging system for flight operations with airlines worldwide, handling over 800 million messages every year and connecting more than 20,000 users.

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This product is part of the following solutions:

Community Messaging

The backbone of collaboration

Community Messaging for Airport Operations

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