iTravel® | SITA



SITA’s iTravel® is a mobile application that enables passengers to manage every aspect of their journey from their smartphone. It is taking the lead in passenger mobile phone functionality by enabling passengers to book flights, check-in, board, check frequent flyer accounts and scan credit cards and passports.

iTravel is available to SITA’s Reservations and Departure Control Services customers as part of our Horizon® Passenger Service Systems.

Horizon iTravel product sheet Brochures
- 2.39 Mb

By 2019, airlines expect mobile sales to be 11.5% of total sales



Source: Airline IT Trends Survey 2016

How it helps

iTravel® ensures seamless internal processes and a customer experience that is consistent across all customer touch-points. It is provided in mobile web and app formats on all the leading mobile platforms.


  • Sales - end-to-end booking process
  • Check-in - boarding pass distribution and seat selection
  • Flight status - real-time access to flight information and timetables
  • Airline contacts - using geo-localization
  • Baggage tracing - passengers can trace delayed baggage via WorldTracer®
  • Promotions - offer customized deals
  • Smartphone apps - tailored to mobile phone operating systems
  • Reporting and activity monitoring - activity reports in 24-hour intervals

Why us?

SITA’s iTravel® state-of-the-art mobile platform undergoes continuous development. It has a new, flat, design-user-interface and additional capabilities that include priced seats with EMD, cancel booking functionality and credit card and passport scanning.

SITA’s commitment to using the latest technology enables you to offer a better service to your passengers through their mobile devices. Using iTravel as a sales channel can minimize your costs and maximize the use of your agents while reducing airport check-in queues.

Because all components of Horizon® are integrated, SITA iTravel interoperates with reservations, departure control, e-commerce and loyalty systems for greater functionality than would be delivered by third-party systems.

Training is available for this product through SITA University.

SITA Global Services

This product is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Horizon iTravel product sheet Brochures
- 2.39 Mb

By 2019, airlines expect mobile sales to be 11.5% of total sales



Source: Airline IT Trends Survey 2016

Passenger IT Trends Survey 2017

Satisfied users at every step of the journey prefer the "tech" experience over face-to-face services.
Read more

SITA-built mobile app enhances Air India’s passenger experience

Built on SITA’s iTravel® platform, the Air India app offers the ability to book and pay for a flight by quickly and securely scanning both your passport and credit card.
Watch the video

Horizon iTravel product sheet

- 2.39 Mb
Your customers want to manage their journeys from their mobile devices. With fully-branded Android and iPhone apps from iTravel, they can.

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This product is part of the following solutions:

Horizon® Passenger Management & Distribution

GDS neutral next-generation PSS for all airlines

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