SITA Contact Center Advanced Services | SITA

 

Overview

Direct communication with customers is essential to the success of your business. Working from home can be a challenge for call centers, but also creates new opportunities.

SITA Contact Center Advanced Services connects your contact center services worldwide under one contract. This allows you to operate at a global level but appear local to your customers, no matter where they are.

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Up to30%cost reduction

How it helps

Transit authorities rely on visual communications to share travel information such as arrivals, departures, status and other relevant messages with passengers. SITA Transit facilitates passenger flows efficiently and effectively.

Benefits

  • Reduce implementation costs – we are device agnostic, ensuring you always get the best deal
  • Communicate simultaneously with passengers speaking multiple languages
  • Increase ancillary revenue through display of advertisements and promotions
  • Integrate with passenger address system for an integrated visual and voice communication solution
  • Bring new display technology to improve your image and brand perception
  • Extend the life of display investment by leveraging our engineering expertise in serial device communication
  • Support multi-modal integration (where planes, trains and buses converge) requirements by leveraging our expertise across transit and airport industries

SITA Global Services

This product is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Why us?

SITA Transit maximizes your investment by fully utilizing screen space and improving the overall messaging to both passengers and operations staff. With combined graphical, video and textual information, SITA Transit and its components can be customized to your specific needs.

By combining SITA Transit with the Media Manager module, you can deliver critical information and revenue-generating advertising to your passengers. You can also communicate local community messaging in multiple languages. Transit authorities can also incorporate advertising on passenger information display systems with advertising-dedicated displays.

 

Features

SITA Transit's flexible and mature software system makes it ideal for operators of single or multi-campus stations (where planes, trains and buses converge). It is also well suited to their tenants (bus and train lines).

SITA Transit features include:

  • Template-level data transformation – Improves display flexibility and minimizes database processing
  • Data integration – Enables the integration of data from multiple carriers and other systems such as tracking, train control, geolocation and building management systems
  • Template-based display architecture – Updates modifications on all displays with a single command
  • Windows Presentation Foundation (WPF) display engines – Ensures reliability as WPF display engines are more reliable than web browser-based engines
  • Push architecture – Reduces bandwidth consumption by limiting data transfer and omitting information requests from the Digital Device Controllers (DDC)
  • Emergency communication system override – Provides public alerts and overrides displays with lifesaving instructions to passengers. The proprietary message broker integrates with fire alarm systems.
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Up to30%cost reduction

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This product is part of the following solutions:

SITA Omnichannel Services

Advanced omnichannel solutions to keep you connected to your passengers 

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