BagManager

Complete baggage management system providing real-time information

Overview

Every minute, 40 bags get mishandled worldwide. In 2017, that amounted to more than 22.7 million mishandled bags, costing the air transport industry US$2.3 billion.

More often than not, these bags go astray during the transfer process. By providing real-time information on baggage status, SITA BagManager cuts mishandled transfer rates by 20%, providing positive return on investment (ROI) from Day 1.

BagTrac is a new option for airlines challenged with meeting the requirements of IATA Resolution 753. BagTrac addresses the key area of arrivals and transfer baggage tracking. Automatic tag readers (ATRs) are installed over passenger claim belts and transfer induction belts where they record tag numbers as bags pass the ATRs. The tracking data gathered allows BagManager to monitor arrival baggage and record first and last bag times and forward the data to an airline or BagJourney for long term storage.

Suitable for airports, airlines and ground handlers, it provides industry-leading functionalities for loading, reconciling, tracking, tracing, and managing baggage operations. It’s also available through SITA’s ATI Cloud, providing quick implementation with no server equipment requirements onsite.

All of this from a single supplier – it’s no wonder SITA BagManager is installed in over 200 airports worldwide.

  • Minimize disruption

    Implementation of SITA’s baggage technology will minimize
    disruption and provide better service to [our] passengers.

    Ravi Prakash, Executive Director, IT, FIU and RCDU, Airports Authority of India
Download
BagManager Use cases
- 168 kb

BagManager is installed at over 200 airports

How it helps

BagManager is a baggage management application  for airlines, airports and ground handlers. It matches bags with departing passengers and tracks bags in real-time throughout the airports it’s deployed.

This functionality is increasingly critical as the air transport industry moves closer to adopting IATA Resolution 753 in 2018. The resolution requires all IATA member airlines to monitor and log the status of passenger bags through the major stages of their journey.

BagManager keeps track of when bags exchange hands between airlines and ground handlers, as well as airlines and airports. It also handles the tracking and monitoring of departure and arrival bags, and it supports interfaces to automated baggage tag readers.

Key features

  • Clear “Load” / “No load” instruction to users
  • Alerts users when actions are needed
  • Records position of bags and ULDs onboard the aircraft
  • Re-flights mishandled bags
  • “At a glance” dashboard for easy monitoring

Benefits

  • Reduced mishandled bag costs
  • Minimized departure delays
  • Improved customer service
  • Enhanced decision-making and staff effectiveness
  • Better security

Why us?

SITA has led the air transport industry in innovative baggage tracking and tracing solutions for more than 25 years.

Today, more than 200 airports and 500 airlines worldwide use our baggage management solutions. By facilitating communications between airlines, as well as local baggage handling and reconciliation systems, SITA helps ensure bags reach their correct destination.

And while we can’t prevent weather or technical issues, SITA BagManager can prevent up to 20% of mishandled bags

Training is available for this and other Airport Solution Line (ASL) products through ASL Training.

SITA Global Services

BagManager is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

  • Minimize disruption

    Implementation of SITA’s baggage technology will minimize
    disruption and provide better service to [our] passengers.

    Ravi Prakash, Executive Director, IT, FIU and RCDU, Airports Authority of India
Download
BagManager Use cases
- 168 kb

BagManager is installed at over 200 airports

SITA to provide better oversight of baggage at 15 airports across India

Airports Authority of India to use SITA BagManager to improve baggage handling at airports.
Read more

AI: Intelligent tracking

The cost of dealing with mishandled bags in 2017 was a jaw-dropping US$2.3 billion! Could artificial intelligence (AI) come to the rescue and make mishandled baggage an increasingly rare event?
Download the paper

Product finder

SITA provides the broadest portfolio of products and services to the air transport industry. Use the search below to find a product by name, feature, or benefit.

This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination, comply with Resolution 753

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