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BagJourney

Track airline baggage like a parcel

Overview

SITA BagJourney is the only system that builds on SITA’s baggage data delivery services - BagMessage and Type-B - and their global coverage, to provide a precise picture of a bag’s current location, no matter how many airlines or airports handle it.

The system makes that information available, in a structured and easy way to consume, to airlines and airports who need to enhance passenger’s experience and reduce ground handling costs while complying with IATA’s baggage tracking resolution.

Bags are permanently tracked and therefore, in situations where they are mishandled, the service makes it easier to quickly recover and reunite them with their owners.

As the data collection is free of charge, BagJourney can become the core platform of a ready-to-go solution for airlines looking for a cost-effective way of fulfilling the IATA Resolution 753.

This product is available through SITA's ATI Cloud.

  • Every stage of their travels

    With SITA's BagJourney we can follow passengers' bags
    through every stage of their travels, which helps reduce
    mishandling and delays.

    Abe Dev, Senior Technology Manager, Etihad Airways

 

 

Download
BagJourney Use cases
pdf - 260 kb Free registration required

BagJourney helps airlines to comply with IATA resolution

753

How it helps

IATA Resolution 753 requires member airlines to maintain an accurate inventory of bags through the major stages of their journey including check-in, transfer between carriers, loading and delivery on arrival. Airlines also need to produce tracking manifests and exchange baggage tracking data with other stakeholders.

SITA BagJourney uses existing standard IATA baggage information messages (BIMs) to maintain the real time bag handling states that are delivered via the latest web application programming interfaces (APIs). The service is tailored for mobile applications where current baggage status can easily be understood by handling agents, customer service staff or passengers. The creation of manifests will also be automated.

BagJourney is integrated with WorldTracer® – the only global tracing and matching service of delayed bags. This integration allows inbound and other bags to be continually tracked, even if they’re mishandled, enabling airlines to reject mishandling charges by proving they are not at fault.

 

Key features

  • Use of existing message structures and networks
  • Mobile integration delivery via Internet
  • Customer-controlled business rules
  • ATI Cloud hosted baggage data warehouse

Benefits

  • Enhanced passenger experience
  • Increased use of mobile apps
  • Reduced mishandling costs
  • Eased burden of regulatory compliance (IATA Resolution 753)
  • Improved operational efficiency

Why us?

SITA has led the air transport industry in providing baggage tracking and tracing solutions for more than 20 years.

Today, more than 200 airports and 500 airlines worldwide use our baggage management solutions. By facilitating communications between airlines, as well as local baggage handling and reconciliation systems, SITA helps ensure bags reach their correct destination.

Training is available for this and other products through Air Travel Solutions (ATS) training

SITA Global Services

BagJourney is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

 

  • Every stage of their travels

    With SITA's BagJourney we can follow passengers' bags
    through every stage of their travels, which helps reduce
    mishandling and delays.

    Abe Dev, Senior Technology Manager, Etihad Airways
Download
BagJourney Use cases
pdf - 260 kb Free registration required

BagJourney helps airlines to comply with IATA resolution

753

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Customer stories

Etihad Airways - seamless travel with BagJourney

With SITA's BagJourney we can follow passengers' bags through every stage of their travels, which helps reduce mishandling and delays.
Abe Dev, Senior Technology Manager, Etihad Airways
Watch the video

Product finder

SITA provides the broadest portfolio of products and services to the air transport industry. Use the search below to find a product by name, feature, or benefit.

This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination, comply with Resolution 753

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