Resources
Not ‘lost’ lost
More passengers. More pressure. Fewer bags going missing. Here's what the 2025 SITA Baggage IT Insights report reveals.
Download the report
Share
Most bags are back where they belong
within 48 hours!
Baggage handling decoded: the tech, trends, and insights making travel flow.
Our latest report shows how smart tech is pushing aviation forward in bold, practical ways, although baggage mishandling still costs airlines $5 billion annually. Discover what’s really going on behind the scenes. What is the future of smart luggage? And what do passengers really want?
Here’s the data lowdown:
- 5.3 billion passengers in 2024.
- Mishandling dropped to 6.3 per 1000 bags.
- Lost bags dropped from 46.9 million in 2007 to 36.5 million in 2024.
- 33.4 million mishandled bags in total.
- But 66% were resolved within 48 hours using SITA WorldTracer®.
Transfer mishandling, the biggest contributor to delayed baggage, went down 5 percentage points (46% last year to 41% this year), thanks to tech like Auto Reflight!
