Not ‘lost’ lost

Baggage handling decoded: the tech, trends, and insights making travel flow. 

Our latest report shows how smart tech is pushing aviation forward in bold, practical ways, although baggage mishandling still costs airlines $5 billion annually. Discover what’s really going on behind the scenes. What is the future of smart luggage? And what do passengers really want?

Here’s the data lowdown:

• 5.3 billion passengers in 2024.
• Mishandling dropped to 6.3 per 1000 bags. 
• Lost bags dropped from 46.9 million in 2007 to 36.5 million in 2024. 
• 33.4 million mishandled bags in total. 
• But 66% were resolved within 48 hours using SITA WorldTracer®.
  Transfer mishandling, the biggest contributor to delayed baggage, went down 5 percentage points (46% last year to 41% this year), thanks to tech like Auto Reflight! 

Get the full report now

Download the report here (Chinese)