Mishandled bag rates continued to decline despite a year of major disruption. COVID-19 has also accelerated digitalization projects and a reimagining of ways to handle passengers and their baggage.
The COVID-19 pandemic morphed 2020 into an unrecognizable year for the air transport industry. Despite reduced workforces at airports and airlines globally, the per capita mishandled bag rate continued to decline. However, plunging passenger numbers and pressure to redesign operations to meet changing travel regulations have posed new challenges.
As a result, this unparalleled year has accelerated the push towards touchless, self-service technologies and innovative solutions that will boost passenger confidence, reduce bottlenecks at airports, and enable efficient and cost-effective operations.