SITA confirms that it was the victim of a cyber-attack, leading to a data security incident involving certain passenger data that was stored on SITA Passenger Service System (US) Inc. servers. Passenger Service System (US) Inc. (“SITA PSS”) operates passenger processing systems for airlines.
After confirmation of the seriousness of the data security incident on February 24, 2021, SITA took immediate action to contact affected SITA PSS customers and all related organizations.
We recognize that the COVID-19 pandemic has raised concerns about security threats, and, at the same time, cyber-criminals have become more sophisticated and active. This was a highly sophisticated attack.
SITA acted swiftly and initiated targeted containment measures. The matter remains under continued investigation by SITA’s Security Incident Response Team with the support of leading external experts in cyber-security.
If you are the customer of an airline and have a Data Subject Access Request in relation to the handling of your personal data, this request must be made directly to that airline in accordance with GDPR and data protection legislation. SITA is unable to respond directly to any such request.
Global Head of Communications, Brand and Sustainability
Phone: +41 (0) 76 416 85 63