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60 years innovating for the Latin American air transport industry

Location: Buenos Aires
19 October 2017

In November 1957, from a small facility in Buenos Aires, SITA began operations in Latin America. Since then, it has grown and transformed into the air transport industry’s communications and IT solution provider, with Aerolíneas Argentinas as one of its main customers.

During this period, the company has been a key contributor to airport infrastructure development in the region, through the implementation of new technologies. In 1988, Rio de Janeiro Airport was the first in the region move from manual check-in to SITA’s common-use system (CUTE – Common Use Terminal Equipment). Since 2005, passengers in Cancun can check themselves in using SITA’s self-service kiosks. Over the years, SITA has supported the air transport industry in Latin America with state-of-the-art technology, to make air travel easier at every step of the way, helping them to meet the expectations of passengers of the future.

The company’s portfolio covers all areas operations including passenger processing, airport operations, baggage, border management and aircraft communications, making the industry more efficient and effective.

Elbson Quadros, SITA Vice President, Latin America, said: “Our greatest delight is to celebrate our 60th anniversary with our customers, who have been trusting our services from the very beginning. SITA is unique because it is the global IT and communications provider to the air transport industry and is owned by the community. We have been part of the major aviation achievements in Latin American over the past 60 years and we will continue to contribute to an increasingly safe and efficient advanced industry. Through SITA Lab, our technology research team, we are exploring strategic and innovative solutions for our clients in biometrics, mixed reality and artificial intelligence. While our robot, Leo, which has already been in Brazil, Argentina, Mexico and Chile, will be showcased next month at a major industry event in Costa Rica."

Ricardo Lehmacher, Airports Manager for the Aerolíneas Group, added: “For Aerolíneas Argentinas, SITA's efforts to improve our service standards are fundamental. We believe it is vital to offer our passengers and employees the latest technology available, especially in a context of growth and expansion of our business. Together with SITA we want to continue working to always be at the forefront of technology.”

Nearly every airline and airport in the world does business with SITA and its border management solutions are used by more than 30 governments. With a presence at more than 1,000 airports around the world and a customer service team of 2,000+ staff, SITA delivers unmatched service to more than 2,800 customers in more than 200 countries. 

In 2016, SITA had consolidated revenues of US$1.5 billion. SITA’s subsidiaries and joint ventures include

SITAONAIR, CHAMP Cargosystems and Aviareto.

SITA has 320 employees serving the Latin American and Caribbean region, with offices in Brazil, Argentina, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, México, Paraguay, Perú, Surinam, Venezuela, Aruba, Bahamas, Grenada, Guayana, Antigua and Barbuda, St. Martin, St. Vincent and the Grenadines, Barbados, Jamaica, Curaçao and Trinidad.

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