Miami's "smartest app in the airport"

Miami's

The airport’s new mobile app, designed for passengers and all airport users, gives travelers personalized updates, directions and tips based on their location and needs – all through a highly intuitive interface.

Traditional airport apps don’t know when you’re flying or where you are, how you’re getting to the airport, or what you want to do once you arrive … they’re passive.

SITA’s Day of Travel Airport App is the smarter airport app, helping Miami International Airport (MIA) to become the first in the US to use latest technologies in a mobile app – including Bluetooth beacons – to get the right information to the right people, when and where they need it.

The airport’s new mobile app, designed for passengers and all airport users, gives travelers personalized updates, directions and tips based on their location and needs – all through a highly intuitive interface.

Your personal travel assistant

Described by the airport as ‘Your Personal Travel Assistant’, the MIA Airport Official app can be used on iOS and Android devices from anywhere in the world, and is available now in the Apple App Store and in Google Play.

Once opened, it offers options based on location, so a user in Miami will get a different experience than someone opening it in London, Bogotá or New York.

As travelers make their way through the airport, the app provides information and support relevant to their individual journey. It includes updates on gate, flight times and baggage collection, as well as nearby food and retail outlets, prioritizing suggestions based on current location.

"We expect that version 2 of our mobile app, integrated with our 500-plus beacons, will dramatically enhance the passenger experience at MIA with its turn-by-turn directions, estimated walk times and location-aware technology. "says Maurice Jenkins, Director, Information Systems & Telecommunications, MIA. “It will become a personal travel assistant for our passengers.”

Maps

The app presents the most accurate and up-to-date indoor maps. And with ‘blue-dot’ functionality, map rotation, turn-by-turn directions, ‘walk times’ and a ‘near me’ feature, they allow passengers to quickly locate virtually anything inside the airport.

“MIA Airport Official 2.0 is the latest example of how we are leveraging new technology to make travel through our airport easier than ever,” according to Emilio T. González, Director and CEO of Miami-Dade Aviation Department. “Thanks to the installation of data beacons, our mobile app can now guide you from your driveway to the runway with personalized, user-friendly instructions.”

"The most technologically advanced"

SITA took the initiative to develop an app that offers a personal experience and incorporates the latest technologies, including Miami’s beacon infrastructure and a selection of SITA industry APIs, enabling a context and location-aware experience.

“What this means is that anyone who uses Miami International Airport will find this app in-credibly useful,” says Matthys Serfontein, Vice President, Airport Solutions, SITA. “We have drawn on our decades of experience with airlines and airports and worked very closely with the team in Miami to deliver the world’s most technologically advanced airport app.”

It recognizes the user and makes sense of the vast amounts of data that are available at the airport adding real-time business intelligence to create an outstanding user experience. It uses data delivered via SITA’s Application Programming Interfaces (APIs) at www.developer.aero  to present users with a seamless experience on their device of choice.

This app was designed to make use of the latest beacon technology based on the Common Use Beacon Registry standards. The registry was developed by SITA and is currently managed by the organization on behalf of the airlines and airports of the world.

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