Community solutions | SITA


SITA works with many industry associations, governments and customer groups to develop innovative solutions to community-wide issues.

Part of SITA’s role in providing value to the air transport industry (ATI) is to explore new technologies with potential benefit to the entire community.

We also ensure that IT systems work together by establishing:

  • Common approaches, shared infrastructure and cost-effective use of technologies
  • Standards
  • Recommended practices across airlines, airports and government agencies

Increasing demand for information sharing, coupled with increasing dependency on online systems, make collaboration essential. Our know-how spearheads common-use technologies, in addition to hosted solutions and open IT standards.


SITA's community solutions

Baggage operations


  • A fast message distribution system
  • Designed to help cut costs by reducing the number of communication connections between airlines and airports need 


  • Developed by SITA and co-sponsored by IATA
  • A fully automated service for lost and mishandled baggage based on a single shared database
  • Used by more than 350 airlines and ground handling companies
  • Meets the needs of code share partners as well as alliances
  • Adapted to use Internet, SMS, WAP, RFID, integrated voice recognition, dedicated kiosks and CUSS kiosks
Learn more about SITA's baggage solutions

Cargo operations

Cargo Community System (CCS)

  • Global EDI solution and message exchange for seamless communications
  • EDI messaging increases operational efficiencies, reduces communication cost and improves logistics planning and customer service
Learn more about SITA's cargo systems

Communications & infrastructure


Airport Hubs

  • Common-use facilities for airlines in the airport environment
  • A wide area network (WAN) and virtual local area network (VLAN) infrastructure
  • Deployed in airports worldwide
  • Internet protocol (IP) and legacy services over a shared infrastructure
  • 10-25% cost savings 

AirportConnect CUTE

  • Airline and handling agent access to their own systems from common-use workstations and printers
  • Supports passenger processing applications such as departure control and boarding systems 

AirportConnect Open

  • Airlines access to their own dedicated applications in a common-use environment
  • Airlines can use CUTE and in-house applications in the same secure environment 

AirportConnect Kiosk

  • Self-service check-in used by a single airline in a dedicated environment or by multiple airlines in a common-use self-service (CUSS) environment
  • Fully compliant with IATA CUSS specifications
  • Uses latest touch screen technology 

Type B

  • The world leader in air transport messaging
  • Provides common link to the world's major airlines, aerospace and government agencies
  • Used by more than 1,800 of the world's largest air transport and travel-related companies

Type X


  • World's first industry-based top level Internet domain (TLD)
  • Introduced in 2002 as an initiative run exclusively by and for the aviation community
  • Defines and implements its own policies to safeguard its integrity (cannot be achieved in original public domain structure of .com, .net, etc.)
Learn more about SITA Community Messaging

Other solutions

See all SITA solutions

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