
Navigating the future of aviation: expert perspectives on technology & automation
The aviation industry is evolving rapidly, and staying ahead requires more than just understanding the data – it demands strategic technological adoption. We asked industry leaders to share their insights on emerging trends, what's next for aviation, and the indispensable role of technology and automation in shaping a more resilient and efficient future for baggage operations.
Automation's role: future-proofing baggage operations & passenger experience
- Passenger volumes are soaring, so how is Aegean Airlines keeping bags flowing?
- Timos Korosis shares how ditching outdated baggage processes transformed operations.
- How airlines can win back trust, without building bigger airports.
How to tackle mass disruptions
- What do 8,000 mishandled bags in Munich teach us about baggage resilience?
- See how small delays escalate, and how automation keeps operations on track.
- Learn why transparency matters.
Biggest changes in the industry
- From paper to mobile, see how baggage operations leapt into the digital age.
- Why today’s passengers expect real-time updates and zero queues.
- Data and AI are turning guesswork into smart, informed decisions.

Transforming day-to-day baggage operations: a success story
Discover how VIVA, an ultra-low-cost carrier based in Mexico, built a robust foundation for their baggage operations and achieved remarkable improvements in daily efficiency and passenger satisfaction by implementing SITA Bag Manager. This core system provides the real-time visibility and control, essential for seamless bag flow and a superior passenger experience.
Key Benefits:
- VIVA can now track bags upon arrival
- Passengers gained self-service control over delayed baggage
- Accurate tracking throughout the baggage journey
Mastering disruption management
The latest SITA Baggage IT Insights Report shows how mishandling rates dropped to 6.3 per 1,000 passengers in 2024. Yet, mishandled bags still cost the industry an average of US$5 billion annually.
Thus, while core operations improve, scalable automation is no longer optional for tackling the remaining financial burden of disruptions.
While SITA Bag Manager optimizes daily operations, SITA Auto Reflight handles those critical moments when plans go astray.
Calculate below how much you can save with automation, even during disruptions.
What's the cost of inaction?
SIMPLY USE THE DROP DOWNS BELOW TO MAKE YOUR CALCULATION.
You could save up to per year with Auto Reflight
Current System
With Auto Reflight
Your integrated partner for end-to-end baggage operational excellence
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Integrated Solutions | Global Coverage and Assistance | Deep Industry Expertise