SITA Smart Path Bag Drop | SITA

 

Overview

Checking in baggage can be stressful for passengers and a bad first impression can set the tone for the whole travel experience. The good news is that with the right bag drop solution, every journey can get off to a great start.

SITA Smart Path Bag Drop enables your passengers to easily check in luggage in as little as 15 seconds, resulting in more terminal capacity, reduced queues and lower operational costs.

SITA's various product options offer airlines, airports and ground handlers an off-the-shelf solution to every environment. This includes common-use, multi-airline or dedicated, as well as retro- or new-fit bag drop.

SITA Smart Path Bag Drop is the result of years of experience at airports worldwide. This stakeholder knowledge and experience enables a swift and seamless deployment of bag drop into the airport and airline infrastructure.

SITA Smart Path Bag Drop

How it helps

SITA Smart Path Bag Drop offers various product options and hardware configurations, designed to fit your needs. We offer both retrofit solutions, leveraging existing check-in desks, or new-fit solutions for new or refurbished terminals. Depending on your requirements, you can either opt for self-service bag drop or combine self-service and agent-assisted approaches for a smoother throughput.

Benefits

Fast

  • Increase passenger throughput (average bag drop time under one minute)
  • Grow terminal check-in for both existing or new airport infrastructures
  • Support passenger growth without large-scale investments
  • Quick and seamless installation

Easy

  • Intuitive interface
  • Reduce queues and wait-times by alleviating bottlenecks
  • Give passengers more control over their journey

Various bag drop options available

  • Tailor bag drop technologies to your environment
  • Integrate with other services such as taking payments and biometric capabilities

Key features

  • Integrated or stand-alone scanner to ensure only conveyable bags with a readable bag tag enter and are accepted
  • SITA Smart Path Bag Drop seamlessly integrates with SITA Smart Path, our solution for 100% secure self-service based on a biometric single token
  • One-step, two-step or a one- and two-step bag drop process
  • Assisted, self-service or hybrid mode
  • Common-use payment for excess baggage fees
  • Dedicated, multi-airline or common use environment (IATA Web Services or CUSS)
  • Live status and notifications on all bag drop units for ground agents through innovative mobile app
  • Real-time statistics to analyze trends and generate dashboard reports
  • Document reader to scan boarding pass and passport
  • Handheld or fixed scanner
SITA Smart Path Drop and Fly
Use cases
Improve passenger experience with SITA Smart Path Drop and Fly, a state-of-the-art self bag drop solution for airports equipping a new departure terminal or refurbishing an existing terminal with the bag drop technology of the future. - 182 kb
SITA Smart Path Scan and Fly
Use cases
Get more terminal capacity and improve passenger experience with SITA Smart Path Scan and Fly, a plug-and-play bag drop solution for airports that don’t have either the resources or the space to expand. - 224 kb

Why us?

Our experience in bag drop, solid project management and global local support makes SITA your ideal partner. Our unparalleled industry knowledge supports swift and seamless deployment of bag drop units into your existing and new airport and airline infrastructures.

Global

  • Our local presence and global 24/7 support makes SITA the perfect partner for all your bag drop requirements.

Industry experience

  • SITA is the most experienced supplier with 55+ airlines connected to SITA Smart Path Bag Drop at over 40 airports worldwide.
  • Through our Center of Excellence, our dedicated project management and delivery teams ensure a swift, successful and smooth implementation.

Common use

  • A single solution that maximizes the use of existing passenger touch point infrastructure for multiple airlines.

Great design

  • Our focus is to design products that deliver an easy and intuitive passenger experience and look great.
  • Our compact design gives capacity-constrained airports the opportunity to place more units within an existing infrastructure.
  • Our bag drop products have been recognized with multiple design awards, proving that high quality design and functionality can co-exist.

Future proof

  • Our bag drop units integrate passport identification and biometrics recognition. This will pave the way for you to implement common use identity management into the departure process.

SITA Global Services

This product is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. 

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Resources

Enabling the low-touch airport

Mobile and biometrics are enabling a touchless passenger journey.
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SITA Smart Path Scan and Fly at Geneva Airport

Geneva Airport is one of the airports that offers their passengers the extra service with SITA Smart Path Scan and Fly, a retro-fit solution allowing passengers to check-in their luggage with or without...
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Brochures

SITA Smart Path Bag Drop – A great start to every journey

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Checking in baggage can be stressful for passengers. A bad first impression can set the tone for the whole airport experience. The good news is that with the right bag drop solution, every journey can get off to a great start. Find out more about SITA Smart Path Bag Drop.
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