SITA technology is powering a new and convenient baggage service from French start-up Alltheway, enabling passengers traveling from Paris to check in and drop off their bags from their home or city center hotel and deliver it directly to their destination. The company will also soon release an airport carousel bag pick-up and city delivery solution.
Alltheway will allow both passengers and airlines to track bags on and off airport. Alltheway agents arrive at the passenger’s hotel or home, weigh and seal the bag, and check it in with the airline. Using SITA Bag Journey, Alltheway integrates with an airline’s tracking systems and shares real-time baggage tracking information every step of its off-airport journey. Alltheway will also receive the baggage tracking data collected during the airport’s handling operations. This information is then shared with the passenger through the Alltheway application so they can track their bags in real time.
Agents also leverage SITA’s Flight Data Global which provides information on customer flight check-in and departure times. This helps agents plan pick-up times and make sure bags arrive at the airport on time.
With visitors to the city surging with the Rugby World Cup taking place in France this month and the Paris Olympics in 2024, Alltheway has partnered with Air France/KLM and hospitality group Accor to offer this service to their customers.
SITA’s solution highlights the increased demand from passengers for off-airport services while seamlessly connecting their air travel with other modes of transport such as cruise or rail. Leveraging knowledge of the highly integrated aviation industry, SITA helps travel tech solution providers such as Alltheway offer new off-airport services while assisting airlines in integrating their services with rail and cruise.
Emilie Gazeau, CEO and Founder at Alltheway, said: “We have seen a growing demand for off-airport baggage services from a wide range of passengers, including families that have a huge number of bags to transport or business travelers that need the freedom to move across the city without being burdened by their baggage. With SITA, we can connect the dots between the airline and passenger so that we deliver the traveler the peace of mind that their bags are in safe hands.”
Sergio Colella, President of Europe at SITA: “Looking at the findings of SITA’s 2023 Passenger IT Insights report, passengers have made it clear that they expect to book more intermodal trips in the coming year while expressing a strong interest in technology to streamline processes such as baggage handling across the entire journey. With our baggage solutions, we are pleased to deliver that experience to Alltheway’s customers.”