Technology delivering enhanced passenger experience at airport
Gold Coast Airport has extended its partnership with global IT provider SITA for passenger and baggage technology until 2024. The new agreement continues the airport’s close relationship with SITA, which has been in place for more than 10 years.
Gold Coast Airport uses SITA AirportConnect® Open, the common-use platform, together with self-service bag drop and check-in kiosks. All this technology combines to deliver an efficient and cost-effective solution to the airlines, while ensuring an enhanced passenger experience at the airport.
This announcement follows the release of SITA’s 2019 Air Transport IT Insights, which revealed that investment in automating the passenger journey is providing a faster, more pleasant airport experience. According to the report, airport CIOs are seeing strong returns on their technology investments with 68% recording a year-on-year improvement of up to 20% in passenger satisfaction levels, while 44% saw an increase in average passenger processing times.
SITA has been a trusted partner, ensuring we achieved our goals. SITA’s ability to deliver a smooth transition to a common-use passenger processing system (CUPPS), with complete flexibility to embrace individual carrier requirements, has been particularly valuable.
Mark Allen, General Manager Technology, Queensland Airports Limited, said: "Gold Coast Airport had been one of Australia’s fastest-growing airports in the past decade. Throughout this time, SITA has been a trusted partner, ensuring we achieved our goals. SITA’s ability to deliver a smooth transition to a common-use passenger processing system (CUPPS), with complete flexibility to embrace individual carrier requirements, has been particularly valuable."
Jay Youlten, SITA Regional Director, North Asia, and Pacific, said: “Gold Coast Airport is a prime example of how investment in technology can increase operational efficiency and satisfaction among passengers. SITA has played a key role in supporting Gold Coast Airport's growth for many years, with not only the best-in-class technology, but also a team that truly understands and supports the airport’s ambitions. We are confident we’ll match the future demands of this airport, which is 100% dedicated to delivering an outstanding passenger experience.”
Gold Coast Airport welcomed almost 6.5 million passengers in FY2019, making it the fifth busiest international airport in Australia and sixth busiest overall. The airport’s passenger numbers have steadily risen in recent years and are expected to more than double by 2037. The extended partnership with SITA comes as $500 million is invested in redeveloping the airport precinct and represents a commitment to supporting future growth, while continually improving passenger experiences.