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The research explores IT trends in digital transformation, mobile services, emerging technologies and much more.

Similar to previous years, the industry IT spend projections for 2020 are revealed. 

Airlines and airports spend a record $50 billion on improving the passenger experience - and it is paying off. 

SITA’s Air Transport IT Insights report is well established as the global benchmark research for the air transport industry.

The airports participating in this year’s research represent 36% of a global airport industry of coverage with 264 airports represented. The airline respondents represent a top of 200 airline and Senior IT executives with 30 % of the global passenger traffic coverage.

The 2019 results once again provide a clear insight on the air transport industry’s IT strategic thinking and developments.