Learn how SITA worked with dnata at Erbil International Airport to deploy its first fully-cloud-based SITA Information Display System, bringing state-of-the-art flight and airport information to passengers in multiple languages.
The Challenge
In a challenging environment where business isn’t always easy, dnata worked with SITA to deliver a future-generation information display system (IDS) at Erbil International.
The Solution
SITA Information Display System (IDS) for Cloud has been deployed at Erbil International as part of a five-year project with dnata. Erbil represents SITA’s first fully cloud-hosted flight information display solution, with 113 screens operational since August 2021.
The Benefits and Results
Since the implementation of SITA IDS for Cloud, there have been no technical issues or system breakdowns at Erbil International, and passengers have been benefiting from clearer, more comprehensive flight and airport information.
SITA Information Display System for Cloud has helped us deliver on our promise to keep passengers at Erbil International - in several different languages — better informed than ever, and more in control of their journey through the airport. We're delighted to have deployed this future-generation solution in partnership with SITA.
The Airport
Erbil International Airport is situated in the autonomous region of Iraqi Kurdistan. Inaugurated in 2005, it’s one of Iraq's busiest airports, with close to 20,000 flights carrying up to two million passengers a year ahead of the COVID-19 pandemic. Erbil International boasts one of the longest runways in the world, at 4,800m.
The Partner
dnata is one of the world’s largest air services providers. It offers ground handling, cargo, travel, and flight catering services at over 130 airports across six continents. As a trusted partner for over 320 airlines, dnata is committed to delivering on the promises that airlines and airports make to their customers. dnata has a long history of cooperation with SITA and has been a SITA partner since 2006.
The Challenge
dnata has been expanding its range of services and geographic coverage for many years.
In a challenging environment where business isn’t always easy, dnata worked with SITA to deliver a future-generation information display system [IDS] at Erbil International. This was done in conjunction with other SITA solutions, including common use technology, a baggage reconciliation system, and a local departure control system. SITA took time to discuss the requirements, existing processes and reporting with the dnata operations team on the ground. This helped SITA understand exactly what was needed at Erbil International and to tailor SITA IDS for Cloud to meet those needs with its first fully- cloud implementation.
Product Overview
SITA Information Display System for Cloud
- Reduce costs with a single system — no onsite infrastructure, and full compatibility with any type of screen
- Communicate simultaneously with passengers speaking multiple languages - Arabic, Kurdish & English
- Improve passenger flow with better signage
- Increase ancillary revenue via advertisements and promotions
- Manage disruption by providing timely airport information to all stakeholders
- Intuitive user interface for ease of use. Available via the cloud
The Solution
SITA Information Display System (IDS) for Cloud has been deployed at Erbil International as part of a five-year project with dnata. Erbil represents SITA’s first fully cloud-hosted flight information display solution, with 113 screens operational since August 2021. SITA IDS for Cloud delivers comprehensive flight data management and airport information, ensuring the right visual messaging reaches all passengers in an accurate and timely manner.
SITA IDS for Cloud is dynamic and media-rich, with combined graphical, video and textual information, maximizing airports’ investments by improving passenger flow and helping to manage disruption.
Example user interfaces for SITA's IDs for Cloud, a state-of-the-art FIDS solution
The Benefits And Results
SITA IDS for Cloud is a state-of-the-art FIDS solution with minimal CAPEX and no onsite infrastructure to manage – it’s compatible with any type of screen and avoids the need for expensive controllers. Since the implementation of SITA IDS for Cloud, there have been no technical issues or system breakdowns at Erbil International, and passengers have been benefiting from clearer, more comprehensive flight and airport information. But it’s also good to know that if problems do occur, SITA IDS for Cloud is supported by SITA Global Services, which provides global business continuity through a flexible service model. It all makes sense for Erbil International. dnata was already providing ground handling services, so the move to more advanced services and a better passenger experience in the hands of a known partner was a logical one.
For our implementation of SITA IDS for Cloud at Erbil International, with dnata, we were rated as ‘good’ or ‘excellent’ across all areas, from understanding the client’s business needs to our expertise, responsiveness and service implementation.
