SITA Global Services | SITA

 

SITA Global Services

Service excellence is at the heart of everything we do for you

We know that the level of service SITA provides around our solutions and technology is fundamental to your business success. That’s why SITA is committed to delivering service excellence.

SITA Global Services (SGS) delivers service excellence across the globe 24/7, constantly maximizing IT uptime and minimizing disruption. It is supported by 2,000 service professionals dedicated solely to the air transport industry (ATI).

How we do it

We look ahead, we solve problems before they develop. We anticipate your needs and deliver excellent service.

Managed Services 

We provide secure, world-class multi-vendor service management and a broad portfolio of fully managed services for airlines and airports.

And, through a fully customizable range of services, we match your changing needs and ensure maximum uptime.

SITA Managed Services lets our customers focus on their core business while we fully manage their outsourced IT services for airlines and airports.

Facts & Figures
24/7
Follow-the-sun support model
2,000+
dedicated aviation specialists and engineers
2,800
customers Global Customer Services support worldwide
65%
of major incidents proactively detected by command centers in 2017

What our customers say See all customer stories

Always reliable and available

Our air transport industry specialists ensure your operational IT systems are always reliable and available—around the clock, around the world.

SITA Command Center

100% dedicated to the ATI

SITA Command Centers operate 24/7 - powered by people and using the latest tools and technology. Our goal is to improve service availability and reliability via continuous monitoring and troubleshooting.

SITA Data Centers

Safe, secure, reliable


SITA Data Centers store core business and operational data for the entire industry, hosting applications for hundreds of airports and airlines worldwide. Best of all, we're flexible. SITA can increase or decrease your processing and storage capacity to meet your business needs.

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    SITA analyzed ten million records using machine learning tools to help us understand the impact of bag tracking. Re… https://t.co/At1spsQdan

    3 hours ago from SITAonline
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