SITA Global Services | SITA

 

Service excellence is at the heart of everything we do for you

We know that the level of service SITA provides around our solutions and technology is fundamental to your business success. That’s why SITA is committed to delivering service excellence.

SITA Global Services (SGS) delivers service excellence across the globe 24/7, constantly maximizing IT uptime and minimizing disruption. It is supported by 2,000 service professionals dedicated solely to the air transport industry (ATI).

How we do it

We look ahead, we solve problems before they develop. We anticipate your needs and deliver excellent service.

Managed Services 

We provide secure, world-class multi-vendor service management and a broad portfolio of fully managed services for airlines and airports.

And, through a fully customizable range of services, we match your changing needs and ensure maximum uptime.

SITA Managed Services lets our customers focus on their core business while we fully manage their outsourced IT services for airlines and airports.

Facts & Figures
24/7
Follow-the-sun support model
2,000+
dedicated aviation specialists and engineers
2,800
customers Global Customer Services support worldwide
65%
of major incidents proactively detected by command centers in 2017

What our customers say See all customer stories

Always reliable and available

Our air transport industry specialists ensure your operational IT systems are always reliable and available—around the clock, around the world.

SITA Command Center

100% dedicated to the ATI

SITA Command Centers operate 24/7 - powered by people and using the latest tools and technology. Our goal is to improve service availability and reliability via continuous monitoring and troubleshooting.

SITA Data Centers

Safe, secure, reliable


SITA Data Centers store core business and operational data for the entire industry, hosting applications for hundreds of airports and airlines worldwide. Best of all, we're flexible. SITA can increase or decrease your processing and storage capacity to meet your business needs.

Back to the top
  • sita tweet
    Bag tracking at check-in and loading on to the aircraft improved mishandling rates by between 38% to 66%, depending… https://t.co/D7bng5gzBu

    5 hours ago from SITAonline
  • sita tweet
    New #blog post: SITA’s Peter Drummond analyzes the impact of baggage tracking on mishandling rates and explains whe… https://t.co/ZqLyVTFwK2

    11 hours ago from SITAonline
  • sita tweet
    Do tracking points improve baggage delivery? In this new blog post, SITA’s baggage expert, Peter Drummond, explores… https://t.co/Lcff67Lf2j

    13 hours ago from SITAonline
  • sita tweet
    RT @GigaSpaces: Great session by Paul Baker from @SITAonline https://t.co/dH4blBeUre

    yesterday from SITAonline
  • sita tweet
    From facial recognition to augmented reality, @CNBCi’s Joumanna Bercetche explores the innovations disrupting the t… https://t.co/R20yyY23hb

    yesterday from SITAonline
  • sita tweet
    .@CNBC’s ‘The Edge: The Future of Travel’ premieres in the UK & Europe tonight at 2200 BST & 2300 CET on CNBC Inter… https://t.co/rY9s28nvAO

    yesterday from SITAonline
  • sita tweet
    SITA’s #biometric ID management expert, Stephen Challis, was interviewed for @CNBCi’s The Edge, airing tonight on C… https://t.co/4uY7ZNJ93J

    yesterday from SITAonline
  • sita tweet
    At the 2019 #SITAEuroITSummit, Dr. Klemens Skibiski will be discussing how #DigitalTransformation is impacting and… https://t.co/2GQOCnlYh4

    yesterday from SITAonline
  • sita tweet
    #AI, #blockchain and #IoT are changing the way the air transport industry works together. Learn more about technol… https://t.co/WVZAb5jWK8

    2 days ago from SITAonline
  • sita tweet
    Bernard Gustin, Chairman of Elia Group SA & previously CEO @FlyingBrussels will be talking about the technology tre… https://t.co/1sJlyCa8vi

    2 days ago from SITAonline
  • sita tweet
    With the advent of @IATA Res 753, bag tracking has hit center stage in air transport. The 2019 SITA/ATW Baggage web… https://t.co/c46GWI63x9

    3 days ago from SITAonline
  • sita tweet
    RT @airlinesblog: Almost ready for take off! 🛫🛫 In just a few weeks, the #aviationfest is coming to #London again!… https://t.co/63zpLCmuU5

    3 days ago from SITAonline
Connect with us