Services & support | SITA

SITA services and support are centered on the business success of our customers. Our teams and online services are available 24/7/365 so you can focus on your core business.

SITA Global Services

SITA Global Services (SGS) delivers service excellence across the globe 24/7, constantly maximizing IT uptime and minimizing disruption. It is supported by 2,000 service professionals dedicated solely to the air transport industry (ATI).

Facts & figures
customers satisfied with SITA service
major incidents detected proactively by SITA
reduction in downtime over last 3 years
major incidents resolved in under 2 hours

Managed services

SITA Managed Services lets our customers focus on their core business while we fully manage their outsourced IT services for airlines and airports.

Beyond IT support

We let you focus on your core business

Beyond support for mission-critical SITA applications, we provide fully managed services of out-sourced IT for airlines and airports.

Flexible service model

Pay for what you need - no  more, no less

Not only can we customize our services to meet your requirements - our support models are also fully scalable.

People-powered services

Prepared to go the extra mile

Our solutions are only as good as the people who implement and manage them. 2,000 team members are trained to provide ongoing service excellence.


SITA training offers learning for many products in a variety of settings. Courses are designed to maximize each product’s functionality and enhance our customers’ knowledge.


SITA provides a variety of instructor-led classroom training courses. Your staff will benefit from learning in a quiet environment away from noise and pressures.


SITA offers a wide array of e-learning courses that are delivered via the Internet. With e-learning, customers can progress at their own pace and no travel is required.


SITA offers some educational webinars using the Internet. Webinars are perfect for customers in geographically dispersed offices.

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