FeedbackAnalyzer offers a simple, low-cost, real-time passenger satisfaction gauge to ensure service quality KPIs at all stages of the airport passenger journey.
Accessible via workstations and mobile devices, FeedbackAnalyzer provides a single point of access to real-time customer analytics and can be configured with data triggers to prompt corrective actions.
FeedbackAnalyzer is easy to implement and highly scalable, with a single gateway collecting customer satisfaction analytics from multiple wireless voting stations.
- The simplest way for passengers to express their satisfaction or frustration
- Enhanced visibility of customer satisfaction data to trigger corrective actions
- Configurable alerting service to designated staff e.g. negative voting patterns
This product is available through SITA's ATI Cloud.