AS GROWTH RETURNED TO THE AIR TRANSPORT INDUSTRY, THROUGHOUT THE YEAR SITA’S PEOPLE TEAM PURSUED KEY STRATEGIC INITIATIVES TO SUPPORT SITA’S OWN GROWTH AMBITIONS AND SUCCESS, FOCUSING ON TALENT, WELLBEING, DIVERSITY, AND MORE.
SITA’s People Team priorities in 2022 and into 2023: meeting our business ambition with the best-skilled people in a fast-paced culture
Attracting, retaining and managing SITA’s talent, while driving a high performance culture across the organization as we return to growth.
Ensuring employee health, safety and wellbeing, in an environment where they can thrive whether working from an office, airport or home.
Driving diversity, equity and inclusion throughout SITA, as core elements that underpin collaboration and a culture of safety and high performance.
As growth returned for SITA in the year, a major program for our People Team was to continue building, attracting and retaining talent, to strengthen our unique and renowned aviation and IT expertise around the globe. Investment in people is critical as SITA continues to grow and transform.
In addition to bringing in new skills, SITA’s People Team remains sharply focused on identifying potential, fostering individual development, implementing a leading learning strategy, building links with local universities, and offering innovative graduate programs. At the same time, to help achieve our growth and transformation goals, the team is supporting the drive towards a high performance culture across the organization, as a leading employer of choice.
Equally critical to SITA’s performance is the health, safety and wellbeing of employees, whether working from an office, airport, or home. The year saw several initiatives, such as webinars and classes, to promote wellbeing as one way to help employees reach their potential. Vital to this, as we moved out of the pandemic, we set up a secure and effective hybrid working environment.
Also underpinning a culture of safety and high performance are Diversity, Equity and Inclusion (DEI), which remain a top agenda item for the SITA People Team. Multicultural and global at heart since our creation, SITA by its very nature benefits from the diversity of our people across functions, locations and cultures throughout the world.
A YEAR AT-A-GLANCE:
SITA’S TALENT – UNIQUELY SPANNING THE WORLD
nationalities represented throughout SITA in almost every corner of the globe.
SITA staff work in countries across the world. Global and local, we are one of the most international companies on earth.
locations have a SITA presence/ office, serving customers in over 200 countries and territories.
of SITA staff work in customer-facing roles, including customer service and support.
different languages spoken.
A YEAR AT-A-GLANCE:
KEY PEOPLE STRATEGIC DIRECTIONS FOR SITA IN
2022-2023 AND BEYOND
is SITA’s Talent Magnetism team, started in 2022, to execute our hiring and selection strategy, focusing on a skills-approach to filling critical roles in SITA’s professions.
attraction and development remains a major priority as SITA plans for future growth and success. The year saw 500+ promotions and 30 students becoming regular employees, providing our people with opportunities to develop.
and development continued to be a vital area for SITA’s organizational transformation, aligning skills with growth plans. Our learning platforms include Skillsoft, Coursera, Pluralsight, Microsoft ESI and others.
development, as well as on-demand learning to suit individual needs, are critical. Through our learning platforms we provide bespoke learning for each SITA profession, encompassing Technology Sales, Product, Project, Service Management, and more.
Equity and Inclusion (DEI) remained at the heart of SITA’s DNA and success during the year. We are continuously striving to further diversify our workforce and to work towards an inclusive and equitable environment where our people can ‘bring their whole selves to work’.
is a crucial focus area in SITA. Driving a high performance culture is key to achieving our growth ambitions, based on strong leadership and shared values, as well as to realizing our inclusive transformation program, RISE, which gives every employee a chance to shape the future of SITA and advance our industry.
along with health and safety continued to be top priorities through the year, with a range of offerings to support employees’ mental, physical, social, and financial wellbeing.
and the success of SITA demands that our People Team supports the evolution of the business and its teams, as they reorganize through the year.
A YEAR AT-A-GLANCE:
KEY ACHIEVEMENTS AND MILESTONES IN THE YEAR
attracted in 2022, a rise from around 400 in 2021 and 244 in 2020, compared to 754 in 2019, in pre-pandemic times.
increase in graduate and undergraduate full time hires in 2022 versus previous year, and 57.8% increase in graduate and undergraduate placements, to address skill needs in key functions and ensure a pipeline of new talent.
SITA people managers trained through our ‘Unleash’ Management Development Program by the end of the year.
and performance of SITA employees globally will benefit from a new program called ‘Impact’, to help SITA People Managers to offer a better employee experience and develop their teams.
of Unleash participants said the program met expectations and equipped them with the skills to become a more effective people manager. The success and positive feedback of the program will result in all people managers being trained in 2023.
is the aim behind a new Leadership program designed in the year and introduced in 2023 at SITA in partnership with the IMD, to develop our leaders in key strategic areas that will grow and enhance SITA’s capabilities.
delivered over the year, 100+ yoga sessions, and a SITA ‘Shoot for the Moon’ global challenge, converting several forms of exercise in steps and distance, and attracting approaching 950 participants.
series made available for all staff: focused on building behaviours such as inclusivity, bias mitigation, engagement and ally-ship. Surveyed participants gave a Net Promoter Score of 73 for the learning series.
approx. of SITA’s population engaged in the company’s wellbeing activities.
courses completed in 2022 by SITA employees and students, representing an average of 13.4 courses per person, a total of 137,537 training hours, and an average per person of 25.3 learning hours.
International Women’s Day Campaign run in the year, with a Panel discussion sponsored by our Executive Team.
series introduced in the year working with the NeuroLeadership Institute, to raise awareness of inclusivity, ensuring an ‘Inclusive SITA’.
Hybridworking model successfully established in the year, along with a ‘work from anywhere’ allocation of days, enabling flexibility for employees while ensuring easy connectivity and fostering strong collaboration.