Transforming travel for a sustainable future
Throughout the year, SITA worked closely with the air transport industry as it experienced a swifter-than-expected post-pandemic recovery. We witnessed airlines, airports and other industry players intensifying the digital transformation of travel processes, to improve operational efficiencies, achieve ‘more with less’, enhance strategic agility, digitalize aircraft operations, and automate passenger journeys at the airport and border.
On top of that, the industry continued to look towards IT to help the journey to carbon net-zero, with growing demand to track, report, and optimize energy and fuel consumption and emissions.
SITA’s ‘Air Transport IT Insights’ research confirms the focus of investment on digital technologies, along with IT strategies to address sustainability. For passenger processing, according to the research, today’s investment agenda for the industry includes biometrics, automation and self-service, giving passengers an enhanced ‘digital travel’ experience. For operations, it includes cloud, business intelligence (BI), artificial intelligence (AI), and data analytics.
SITA’s businesses continued to evolve their portfolios to meet the industry’s new requirements as travel picks up.
See below for in-depth business reviews and infographics.
SITA’s focus 2022-2023 and beyond: enabling the digital transformation of travel
Transforming travel at the airport and border:
- Digital identities
- Biometric and mobile-enabled self-service
- Digital borders
- Advanced Data Services, APIs and AI
- Total Airport Management
Making operations efficient and businesses viable:
- SD-WAN
- Cloud, Multicloud
- Edge Computing, Software as a Service (SaaS)
- Advanced Data Services, APIs, and AI
- Collaborative IT
Ensuring collaboration around the aircraft, with efficient and sustainable flights:
- Collaborative IT
- Communications & messaging
- Data-driven operational tools
- Aircraft data services
- Flight operations apps
- Urban Air Mobility
Helping aviation’s journey to a carbon net-zero future:
- Data and AI
- Digital aircraft and flight optimization services to reduce fuel burn / emissions
- Sustainable airports
- Monitoring environmental KPIs
- Collaborative IT
Pioneering and exploring new and emerging technologies:
- Digital identities
- Urban Air Mobility, incl. Vertiports
- Robotics
- Turnaround optimization
- Supply chain operations
- Baggage tracking, and more
SITA’s latest Air Transport IT Insights results show more investment in:
- Biometrics and mobile for passenger self-service
- Cloud
- Business intelligence
- IT service management
- Disruption warning systems
- Aircraft turnaround
In-depth business reviews
Latest Sustainability Report
An in-depth overview of the actions we’re taking to transform our business while supporting our people, customers, and the broader travel and transport industry to adapt for greater impact and increased resilience.