With extensive expertise in providing digitally-enabled 21st century borders for airports, seaports, and land border crossings, SITA’s growing borders business took on a critical role in the year, helping with national responses to the pandemic.
With the pandemic’s outbreak in 2020, SITA’s growing borders business began playing a critical role to mitigate health risks and restore trust in travel
Used by over 60 governments globally by the close of 2020, SITA’s border solutions lead the world, reducing the cost and complexity of border control.
The portfolio includes travel authorization, border control, intelligence, advance passenger information and traveler data, border automation and more.
SITA’s digital border controls and automation are helping to create a safe, frictionless passenger journey, through low-touch and contactless technologies.
To meet the demand for opening and closing borders quickly, SITA worked with governments and border agencies far and wide. The work continues, as countries aim to ease travel restrictions and open borders in a controlled manner to prevent resurgences of coronavirus cases.
SITA’s border solutions enable collaboration and regulatory data exchange among airlines and governments. They make it safer and easier for passengers to travel – minimizing hassle and wait times – while lowering the costs of compliance.
Helping the response to the pandemic, SITA’s border solutions ensure passengers arrive pre-checked at the airport, with health-aware border checks on arrival, linked to pre-checked identity, journey and health information. Processing passengers via biometric-enabled gates or traditional border checkpoints is faster than ever and completely touchless.
In 2020, SITA was quick to develop health features for governments to add to their border solutions, resulting in the introduction of Health Protect, which includes travel authorization and advance passenger processing. Health Protect helps the industry to adopt health pass solutions, to get aviation back up and running.
Given the growing sensitivities around border management and related technologies, SITA operates in line with its border Ethics Charter.
A YEAR AT-A-GLANCE:
World-leading border solutions, everywhere
airlines in 2020 connected through SITA’s Advance Passenger Information (API), traveler data (Passenger Name Record – PNR), and Advance Passenger Processing (APP) border solutions.
governments across the globe, by the end of 2020, featured among the growing number of SITA border solutions customers.
years since SITA started providing border solutions to the world’s governments. Began with electronic travel authorization in 1996 for the 2000 Sydney Olympics, easing passenger flow with the huge influx of competitors and spectators.
countries around the world all use SITA’s border solutions.
A YEAR AT-A-GLANCE:
Key achievements in the year
border customers signed new or renewal / extended contracts during the year.
major new, renewed and/or enhanced SITA border projects went live in 2020. Two in the Middle East India and Africa, one in Europe, one in the Americas, and six in Asia Pacific.
in 2020 include a SITA Health Protect trial at SEA Milan Airports, going live in 2021, and API PNR Gateway solutions in Azerbaijan as well as for a major new government customer in Europe.
paramount in Australia’s implementation of SITA Health ETA (Electronic Travel Authorization). SITA’s work to enable strong border controls helps minimize and manage the pandemic’s impacts.
the name of the game for a South American airport in the immediate days of the virus. SITA worked with the airport to quickly identify risks at the border in line with updates from World Health Organization.
A YEAR AT-A-GLANCE:
Portfolio milestones in the year
brings together SITA’s border and platform solutions to support industry recovery. They include Health ETA, APP, SITA Flex and Passenger Flow. Work began in 2020. Final launch in early 2021.
became a key part of SITA’s border portfolio during 2020, aiming to help the return to travel and featuring intelligence and targeting in response to COVID-19.
capabilities became part of a 2020 upgrade to innovate and modernize SITA’s border intelligence and targeting capabilities – offering smart predictive risk assessment.
airport kiosks delivered by SITA around the world. SITA is keen for this experience to be leveraged in the roll out of air transport and EES border devices, using the new and innovative SITA TS6 kiosk.
border solutions launched in response to EU Schengen Zone regulations. Including a mobile solution, SITA’s Entry-Exit System (EES) offers Automatic Border Control (ABC) kiosks to capture biometric data.
schemes such as AOK, CommonPass, IATA and SimplyGo integrate into Health Protect for sharing health information. SimplyGo partnered with SITA in a successful trial.