Tracking improves passenger baggage delivery by 66% | SITA

 
Like this post?
get more like it as soon as they are published
Back to blog

Tracking improves passenger baggage delivery by 66%

Published on  25 April by Peter Drummond , Portfolio Director Baggage, SITA
1 comment(s)
 

I’m delighted to see it confirmed that airlines which add tracking at multiple points in the baggage journey are seeing huge improvements in bag delivery globally. This is one of the results of the newly launched ‘SITA 2019 Baggage IT Insights’ report, which clearly shows the success of bag tracking initiatives.

The report shows that more and more airlines and airports over the past 12 months have started to deploy tracking at key points in the passenger journey – namely check-in, loading onto the aircraft, transfers and arrivals. Their aim is to improve baggage handling and further reduce mishandled baggage numbers. 

Real evidence of improvements

We can now see real evidence that when baggage tracking is introduced at check-in and loading onto the aircraft, airlines are recording big improvements. SITA’s Baggage IT Insights results show an improvement rate of up to 66% for those embracing tracking, even as passenger numbers rise relentlessly.

Since 2007, passenger numbers have rocketed 76% to reach 4.36 billion in 2018. Despite the pressure this puts on existing air transport infrastructures, total mishandled bags each year have fallen 47% from 46.9 million in 2007 to 24.8 million in 2018. The great result is that the annual bill footed by the industry has shrunk by as much as 43% to $2.4 billion from $4.2 billion in 2007. That level of operational improvement for the industry is extremely significant. 

Today's baggage experience for passengers

Bags carried in 2018 graph

It’s clear: smart tech is tackling the issue of mishandled baggage

It’s clearly thanks to investments in smart technology, automation and new processes that we’re seeing this improvement in baggage delivery, driven most recently of course by IATA’s Resolution 753.

As we know, the resolution requires airlines to monitor the acquisition and delivery of bags across three specified areas – aircraft loading, arrivals and transfers. Airlines must share tracking information with their interline journey partners as needed. Industry benefits include a better passenger experience, reduced costs in the tracing, retrieving and delivery of mislaid or delayed luggage and increased baggage handling efficiencies.

Loading is one of the easiest journey stages for an airline to implement tracking and it’s central to delivering the benefits of Resolution 753. Many airports now provide common-use baggage reconciliation systems (BRS), for example, which help strengthen airlines’ baggage processes and enhance tracking of each baggage item.

Baggage tracking chart

Why do bags get mishandled? The reasons remain unchanged

The breakdown of mishandled baggage for 2018 remained much the same as for the previous year: 77% (that’s 19.8 million bags) were mishandled due to delays; 5% (1.18 million) were lost or stolen, and 18% (4.54 million) were damaged or pilfered.

Dealing with potential operational disruption is now a major technology focus for airlines. And it’s beginning to have an impact on baggage handling through delayed flights and transfers. Looking ahead a little, predictive analytics capabilities will play a huge role, helping to identify and address disruptions before they occur. This makes for an important use case for artificial intelligence implementation in the air transport industry.

Improved baggage tracking efforts

So the results of SITA’s 2019 Baggage IT Insights are extremely encouraging. They show that airports and airlines are now proactively using technology to boost their baggage tracking efforts at multiple touchpoints along the passenger journey. And already, the benefits of their tracking investment is paying off, reducing costs, improving operational efficiencies, smoothing the passenger journey and, with it, enhancing customer satisfaction.

Leave your Comment

You must be logged in to post comments

Comments

  • Published on08 May 2019 07:59 AM by Faten Orom
    test
Back to the top
  • sita tweet
    Bag tracking at check-in and loading on to the aircraft improved mishandling rates by between 38% to 66%, depending… https://t.co/D7bng5gzBu

    5 hours ago from SITAonline
  • sita tweet
    New #blog post: SITA’s Peter Drummond analyzes the impact of baggage tracking on mishandling rates and explains whe… https://t.co/ZqLyVTFwK2

    11 hours ago from SITAonline
  • sita tweet
    Do tracking points improve baggage delivery? In this new blog post, SITA’s baggage expert, Peter Drummond, explores… https://t.co/Lcff67Lf2j

    13 hours ago from SITAonline
  • sita tweet
    RT @GigaSpaces: Great session by Paul Baker from @SITAonline https://t.co/dH4blBeUre

    yesterday from SITAonline
  • sita tweet
    From facial recognition to augmented reality, @CNBCi’s Joumanna Bercetche explores the innovations disrupting the t… https://t.co/R20yyY23hb

    yesterday from SITAonline
  • sita tweet
    .@CNBC’s ‘The Edge: The Future of Travel’ premieres in the UK & Europe tonight at 2200 BST & 2300 CET on CNBC Inter… https://t.co/rY9s28nvAO

    yesterday from SITAonline
  • sita tweet
    SITA’s #biometric ID management expert, Stephen Challis, was interviewed for @CNBCi’s The Edge, airing tonight on C… https://t.co/4uY7ZNJ93J

    yesterday from SITAonline
  • sita tweet
    At the 2019 #SITAEuroITSummit, Dr. Klemens Skibiski will be discussing how #DigitalTransformation is impacting and… https://t.co/2GQOCnlYh4

    yesterday from SITAonline
  • sita tweet
    #AI, #blockchain and #IoT are changing the way the air transport industry works together. Learn more about technol… https://t.co/WVZAb5jWK8

    2 days ago from SITAonline
  • sita tweet
    Bernard Gustin, Chairman of Elia Group SA & previously CEO @FlyingBrussels will be talking about the technology tre… https://t.co/1sJlyCa8vi

    2 days ago from SITAonline
  • sita tweet
    With the advent of @IATA Res 753, bag tracking has hit center stage in air transport. The 2019 SITA/ATW Baggage web… https://t.co/c46GWI63x9

    3 days ago from SITAonline
  • sita tweet
    RT @airlinesblog: Almost ready for take off! 🛫🛫 In just a few weeks, the #aviationfest is coming to #London again!… https://t.co/63zpLCmuU5

    3 days ago from SITAonline
Connect with us