Hear from both sides of SITA Mission Watch.
The dispatchers who rely on it every day to 
make faster, smarter decisions, and the people behind it,
who bring decades of experience
on the OCC floor to everything we build.

Great technology isn't enough on its own. Pere Flo, our Product Manager, explains why decades of real OCC experience sit behind every decision we build into SITA Mission Watch.

Customer Centricity In Action

Insight-driven,​ continuous​ improvements

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OCC visited since 2023

The team behind SITA Mission Watch: aviation expertise meets product innovation​

Pere Flo

Pere Flo

Product Lead, SITA Mission Watch
Albert Dominguez

Albert Dominguez

Head of Apps and Data Portfolio, SITA for Aircraft
Daniele Baldon

Daniele Baldon

Product Owner, SITA Mission Watch
Carlos Morante Gomez

Carlos Morante Gomez

Senior Product Specialist, SITA Mission Watch
Marti Esteve

Marti Esteve

Senior Product Specialist, SITA Mission Watch

See your tool in action

Dispatcher Hub FAQ

Airlines using Mission Watch report consistent operational improvements across their OCCs, including a consolidated flight-watch view, faster dispatcher-pilot communication, and one carrier measuring dispatcher messages answered within five minutes rising from 65% to 85% after adoption. Mission Watch is used across the industry, from full-service carriers to low-cost airlines and from mega-fleet operators to small regional carriers, reflecting a common need: giving dispatchers a single, modern view of their operations rather than a patchwork of screens. 

Mission Watch streamlines the dispatcher workflow by consolidating the day-of-operations flight-watch journey into one application. Instead of switching between separate tools for tracking, weather, airport status, and communication, dispatchers work from a single situational-awareness interface with most tasks reachable in three clicks or fewer. A manage-by-exception alert engine surfaces only what needs attention, so nothing on the OCC floor competes for focus unnecessarily. Dispatchers spend less effort cross-checking and more on the calls that matter. 

 

Mission Watch manages the full IROP sequence from a single application, giving dispatchers real-time weather evolution, alternative routing tools, and direct pilot communication without switching screens. When a flight faces a developing weather hazard near its destination, the dispatcher sees it evolve, pre-plans an alternative route, and updates the pilot via ACARS before departure. In flight, alerts flag developing hazards automatically. Airport suitability, NOTAMs, and alternate airport status are all on hand if a diversion is needed. 

Mission Watch is designed to sit within an airline's existing OCC technology stack, not replace it. It occupies the flight-watch and monitoring layer of the flight operations software landscape and integrates with the systems around it, ingesting multiple position sources (terrestrial and space-based ADS-B, ACARS, ADS-C) and the airline's operational flight plans. 
For integration, it layers cleanly on top of whatever flight planning engine the airline already runs. Dispatchers pre-plan reroutes in Mission Watch, then push updates back to the planning system. 

Most airline dispatchers are trained and operational on Mission Watch within one week of implementation, with an interface built around situational awareness, so the learning curve matches the time pressure of the OCC floor. 
The interface uses a modern 4D view, color-coded alerts, and most tasks within three clicks, so dispatchers new to the system generally find it intuitive. A Dispatch Simulator coming soon will let new dispatchers practice against real historical scenarios inside the same environment they use live. 

Airlines moving to Mission Watch typically leave behind a combination of legacy flight trackers, separate weather tools, and manual ACARS communication workflows, replacing several fragmented applications with a single flight-watch environment. Mission Watch brings every layer of the dispatcher's flight-watch journey together in one place: flight tracking, weather, and dispatcher-pilot communication, so the operational visibility a dispatcher needs lives on a single screen rather than across several. 

The direction of Mission Watch comes from the OCC floor. The team behind the product blends software specialists with former dispatchers and ops-control professionals, so the dispatcher experience is built in from the start rather than added later. That insight is kept current by sitting with dispatchers in OCCs to watch how Mission Watch fits their real workflow. Airlines shape the product roadmap formally through an Expert Panel that convenes once a year, giving flight operations decisions a direct line back to the people who rely on them every shift.