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Your request rights

You have the right to request:

  • Access to the personal data we hold about you.

  • The correction of your personal data when it is incorrect, out of date or incomplete.

  • To withdraw your consent, or object if you believe we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.

  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).

  • You have the right to request a copy of information about you that SITA holds at any time, and also to have that information corrected if it is inaccurate. To request your information, please click on one of the following links:

Airline/airport passengers should submit any requests directly to the airline/airport's privacy office.

Organization and a SITA customer

If you are an organization and a SITA customer and wish to submit a request on behalf of your customer (a physical individual)

Request information


If you are an individual who has purchased a service directly from SITA
or an individual who has received marketing information directly from
SITA or if you are a job applicant

Request information

Employee, ex-employee or contractor

If you are an employee, ex-employee or contractor

Request information

Alternatively you may send us a letter with your request to the following address:

Data Protection Officer
26 Chemin De Joinville
Geneva, 1216

If we determine that we will not action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Notice. If you have authorized a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.