At SITA, we are shaping a smarter, more sustainable future for air travel through innovative, end-to-end solutions that optimize every step of the passenger journey.
Join us for the SITA Aviation Forum 2025, taking place on 4–5 November in Munich, where industry leaders and innovators will come together to explore how mobile technology and agent-driven solutions are reshaping the airport experience.
Across two days of keynotes, live product demonstrations, and interactive sessions, we’ll dive into the future of passenger servicing — from mobile check-in and roaming agents to flexible self-service and data-driven responsiveness.
Be part of the conversation that’s defining the next era of passenger processing.
Date & Time
Start: Tuesday 4 November 2025
End: Wednesday 5 November 2025
Location
Munich, Germany
Location
Agenda
12:00pm Arrival and Snacks
1:00pm Conference starts
1:00pm – 1:30pm Welcome and Introduction
Speaker: Georg Oschmann, Vice President of Passenger Processing, SITA
1:30pm-2:00pm MUC's digital journey to achieve operational excellence
Speaker: Thomas Hoff Andersson, Managing Director and COO at Munich Airport
2:00pm – 2:30pm Manchester Airport: from yesterday to tomorrow!
Speakers:
Mike Jones, Airport Product Technology Director, MAG Airports
David Kershaw, Director Consulting, SITA
2:30pm – 3:00pm Coffee break
3:00pm – 3:30pm Reimagining How Airports and Airlines Move Passengers
Speaker: Kin Mok, Senior Product Manager, SITA
3:30pm – 4:00pm T+ Now: Making Intermodal and UAM work for Real Travelers
Speaker: Michael Hengst, Senior Manager AAM/UAM & Intermodal Travel, SITA
4:00pm – 4:30pm Biometrics, Mobility, and Digital IDs - Where we are, and what's next
Speaker: Jerry Zeephat, Senior Product Manager, SITA
4:30pm – 5:00pm Conference ends
Closing remarks
5:00pm – 6:30pm Evening event
Guided tour: Munich After Dark
6:30pm Dinner
Pilot Bar in the Mercedes-Benz Center
9:00am – 9:30am Conference starts
Opening remarks / welcome back
9:30am – 10:00am From Bottleneck to Breakthrough: Transforming Bag Drop for easyJet at Geneva Airport
Speaker: Gilles Brentini, Head of Airport Solutions and Projects (IT), Geneva Airport
10:00 – 10:30am Coffee break
10:30am – 11:00am SITA and CCM – Creating the airports of the future
Speaker: Frank van der Zeijden, Senior Product Manager, SITA
11:00am – 11:30pm CPH – Balancing Passenger Experience and Operational Efficiency
Speaker: Henrik Holm, Senior IT Product Owner, Copenhagen Airports
11:30pm – 12:00pm Closing remarks
12:00pm – 1:00pm Lunch
1:00pm Conference ends
Evening Event
In the evening, enjoy a guided tour through the surrounding area, exploring Munich’s vibrant culture and history. Afterwards, we’ll gather for dinner at the Pilot Bar on the first floor, surrounded by a striking display of cars and unique design elements.
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Register
The event is free of charge, but participants are responsible for their own travel and accommodation.